United Express Moving & Storage Reviews

This company is not Legit, took our son's money and refused to refund it even when he canceled within the contractual obligated time. The majority of the five star revi ... Read More This company is not Legit, took our son's money and refused to refund it even when he canceled within the contractual obligated time. The majority of the five star reviews of this company are all first time reviewers. Please look at the reviews closely as all the local guides give them a one. I hope they sleep at night. Interesting how they respond, again make sure to read the reviews carefully others have had the same experience. And yes I am not the person that hired them, but certainly am aware of how he was treated and bounced around with no real customer service. And again they are not telling the truth, they did not dispatch anyone as he called multiple times well before the 72 hours. What comes around goes around, so I hope they enjoy keeping young people's deposits. Again, just read the reviews closely and carefully. If I could give zero I would.

Do not use this company. As so many other reviews state, they are a brokerage company not an actual moving company. David gave me a price and a date that were totally b ... Read More Do not use this company. As so many other reviews state, they are a brokerage company not an actual moving company. David gave me a price and a date that were totally bogus. Ryan called me 2 days before the move date and demanded a big cost increase because "it's the busy moving season". What a joke. The guys delivering our stuff were not even professional movers just truck drivers. They stacked boxes marked fragile glass upside down. We had massive damage including legs broken off furniture and smashed glass. The damage claim process is a complete waste of time designed to frustrate you to the point where you give up. After hours of paperwork I got an email saying they are proud to send us $72 for our compensation. STAY AWAY FROM UNITED EXPRESS MOVING!!!

DO NOT USE THIS COMPANY!!!!I fell for their gimmicks. I was promised a firm delivery date. After being handed off to the actual moving company, discovered that this broke ... Read More DO NOT USE THIS COMPANY!!!!I fell for their gimmicks. I was promised a firm delivery date. After being handed off to the actual moving company, discovered that this broker has not say as to when my stuff is delivered. Also their quote to me was not even close to what I was going to be charged. Upon giving this company my inventory, I was told I would only need X amount of cubic square footage. After speaking to the moving company, they told me I would need an additional 200 cubic square feet costing over $1,000 more. Ended up having to sell a lot of my big pieces of furniture.

This is such a bad company we went from paying $1500 to 2800 and it’s been 13 days and we still do not have hour stuff all the hidden fees they do not tell you about th ... Read More This is such a bad company we went from paying $1500 to 2800 and it’s been 13 days and we still do not have hour stuff all the hidden fees they do not tell you about the better business bureau will be notified my husband and I are elderly. Still waiting when they told us at 1045 am they were 1/2 hour away it is now 105pm.

STOP – THESE ARE SHYSTERS1. LOOK AT THEIR BBB COMPLAINTS BEFORE CALLING UNITED EXPRESS2. DON’T USE ANY MOVING COMPANY (ESPECIALLY BROKERS) UNLESS THEY COME TO YOUR HO ... Read More STOP – THESE ARE SHYSTERS1. LOOK AT THEIR BBB COMPLAINTS BEFORE CALLING UNITED EXPRESS2. DON’T USE ANY MOVING COMPANY (ESPECIALLY BROKERS) UNLESS THEY COME TO YOUR HOUSE AND GIVE A FINAL & BINDING MOVING ESTIMATE.3. ANY DEPOSITS YOU GIVE TO UNITED EXPRESS DOES NOT APPLY TO YOUR MOVING COSTS IT GOES INTO THEIR POCKET. (For example United Express kept $1,669.23 of my deposits, I had to payment the movers an additional $2,287.51 to the movers)

Amazing Service! The movers used furniture sliders to protect our hardwood floors and carpets from any damage. Amazing Service! The movers used furniture sliders to protect our hardwood floors and carpets from any damage.

They came 15 minutes early and loaded our couches and tables in less than 2 hours. Using straps and dollies, they moved my dining table, hybrid bed and computer table gen ... Read More They came 15 minutes early and loaded our couches and tables in less than 2 hours. Using straps and dollies, they moved my dining table, hybrid bed and computer table gently.

Everything went well because of this moving company. The movers were very careful when putting our furniture and tools back together. The movers were very careful with al ... Read More Everything went well because of this moving company. The movers were very careful when putting our furniture and tools back together. The movers were very careful with all of our items and tools.

All of our fragile goods made it safely to their new homes in the 190-foot truck thanks to the movers' expert loading and packaging. All of our fragile goods made it safely to their new homes in the 190-foot truck thanks to the movers' expert loading and packaging.

They did more than just move our belongings; they also took our minds off of everything. You mean the world to me. They did more than just move our belongings; they also took our minds off of everything. You mean the world to me.