United One Vanlines Reviews

We were blown away by the scenery, and I can't thank you enough for all you and your dedicated staff did for us; we'll never use another moving company again, and from no ... Read More We were blown away by the scenery, and I can't thank you enough for all you and your dedicated staff did for us; we'll never use another moving company again, and from now on, we'll do nothing but be loyal to yours.

United One Van Lines was easily the worst moving experience one could have imagined. The company brokered us out to a mover with 1-star reviews and existing complaints of ... Read More United One Van Lines was easily the worst moving experience one could have imagined. The company brokered us out to a mover with 1-star reviews and existing complaints of fraud without allowing us to see details prior to pickup. At 1:00am on the day of pickup, after all of our items were already loaded into the truck, we were forced to sign a series of documents increasing our price by over $1000 and, as we later found out, changes to the insurance policy. We also later found out that additional information was added to our signed documents AFTER they were signed, which prevented us from receiving insurance coverage. We later discovered that there were already fraud complaints filed against the company, but we were never made aware of this by United One Van Lines. We would have not minded any of this, in addition to the items being four weeks late, had they arrived in one piece. But arriving one month after being picked up, everything we owned had been destroyed. The items arrived molded, putrid, and, in some cases, shattered. My acoustic guitar was shipped in a hard case that has never been damaged even by airlines, yet it was somehow completely smashed upon arrival. Our wrapped and padded glass items were shattered, and all electronics were water-damaged and unusable. They even lost a $700 keyboard that was never returned. After contacting customer services for help, no effort was put into retrieving the lost items or work with the carrier to settle claims, and we were told that they would not take responsibility for any damages. We were refused any refund or compensation. The company repeatedly denied responsibility for the damages, despite the carrier claiming that it was their responsibility as the paid broker to do so. In the end, we suffered nearly $7,000 in damages by choosing to do business with United One Van Lines. Whatever you do, when you see the name of this company run in the opposite direction, They are a fraud and a scam.

United One Vanlines employees helped my mom relocate while I was at work, and they kept me updated on our packing progress to ensure we weren't bringing any unnecessary i ... Read More United One Vanlines employees helped my mom relocate while I was at work, and they kept me updated on our packing progress to ensure we weren't bringing any unnecessary items with us.

The move went more smoothly than expected, so I had plenty of time to settle into my new home. Thank you so much to the movers! The move went more smoothly than expected, so I had plenty of time to settle into my new home. Thank you so much to the movers!

We contracted Andrew and his team from United One Vanlines to pack up our whole home and move everything to storage. The entire process was well-organized, pleasant, and ... Read More We contracted Andrew and his team from United One Vanlines to pack up our whole home and move everything to storage. The entire process was well-organized, pleasant, and professional. I would use them again in a heartbeat since their service made moving house a breeze. Once again, many thanks.

I utilized United One Vanlines last week, and they were fantastic. Andrew and his coworker were really kind and helpful, and they arrived promptly and got updates through ... Read More I utilized United One Vanlines last week, and they were fantastic. Andrew and his coworker were really kind and helpful, and they arrived promptly and got updates throughout the day. I would gladly deal with them again and give them my best recommendation.

I'm truly grateful for the movers' meticulous handling of my pool table. They worked competently and devotedly to safely deliver my heirloom's precious items to my new ho ... Read More I'm truly grateful for the movers' meticulous handling of my pool table. They worked competently and devotedly to safely deliver my heirloom's precious items to my new home.

I can't express enough gratitude to these movers for making my move so smooth. They were kind, helpful, and efficient in getting my belongings into my new place. ... Read More I can't express enough gratitude to these movers for making my move so smooth. They were kind, helpful, and efficient in getting my belongings into my new place.

The delivery was right on schedule. We were worried about delays, but the movers stuck to their provided timeline. Highly recommended! The delivery was right on schedule. We were worried about delays, but the movers stuck to their provided timeline. Highly recommended!

James and Carl used a dolly to carefully move our heavy organ out of our old home and loaded it onto their wagon. They were so experienced and knowledgeable! They knew ho ... Read More James and Carl used a dolly to carefully move our heavy organ out of our old home and loaded it onto their wagon. They were so experienced and knowledgeable! They knew how to balance and tilt the organ to get it through the doorways and onto the ramp. Wonderful movers!