US Interstate & Rail - Trusted Interstate Moving

Movers were really good!

I was dubious about the service, but James and Thomas exceeded my expectations. My belongings and documents were carefully packed and delivered to my new flat, which was ... Read More I was dubious about the service, but James and Thomas exceeded my expectations. My belongings and documents were carefully packed and delivered to my new flat, which was away from my previous apartment.

Absolute Scam

Worst moving experience imaginable. We sent over a full list of items to be moved and were given a quote. Scheduling the move itself was awful with the movers showing up ... Read More Worst moving experience imaginable. We sent over a full list of items to be moved and were given a quote. Scheduling the move itself was awful with the movers showing up a full day late. When the movers arrived we were informed we would need DOUBLE the space quoted to move all our items so the move cost twice as much as was quoted. Calling customer service to try and resolve this was useless, we were basically told they couldn't help us and to deal with it, very rude and unhelpful. If you want a stress free and surprise free moving day STAY AWAY FROM THIS COMPANY.

Absolutely reliable!!

What great dudes. I have to mention that the service was lightning fast and really effective. My husband was the only one who didn't think they were great because he had ... Read More What great dudes. I have to mention that the service was lightning fast and really effective. My husband was the only one who didn't think they were great because he had no plans to move again, but we've already recommended them to two other people we know.

Stay away from this moving company at all costs

Working with U.S. Interstate and Rail for our move from NY to Colorado has been a terrible experience from beginning to end. The first gentleman we spoke to gave us a quo ... Read More Working with U.S. Interstate and Rail for our move from NY to Colorado has been a terrible experience from beginning to end. The first gentleman we spoke to gave us a quote of $3700 when we told them we had a 10 x 10 storage unit that was entirely full from floor to ceiling. He estimated the cubic footage, price, and confirmed our things would be delivered on 5/14. We were happy, and booked and paid immediately. When they came to pick up our stuff from our unit, they said the original estimate was wrong and it would be 6000 + $1000 for packing supplies even though our things were already packed. We tried talking to management and they claimed zero responsibility for intentionally or unintentionally severely misleading us into our contract and getting an additional $3000 from us. After hours on the phone we said "OK fine just please deliver our things.' Fast forward one month and we still do not have our belongings. They said the delivery window is 5/14-6/14; we have called at least 15x to get an update and no one is able to tell us when our things will be delivered or even what state they are in; they even seem unsure that they will be delivered during our 30 day window, which is a violation of our contract. This whole experience has been utterly draining, this company sucks you in under false pretenses and gaslights you when you confront them. They are making their money through nefarious means and it has been impossible to get a straight answer from them. In summary, these are the ways they have lied to us: 1) They told us our estimate was binding and then upcharges us by $3000 2) They told us a 42% tariff discount was included and then said never mind 3) They told us no additional/hidden charges would occur and then charged $1000 for extra wrapping 4) They told us our stuff would arrive by 5/14, then by 6/14 but have no idea where it is as of 5pm EST on 6/12 Where are our things?! How is this an operating business?

Unprofessional - Beware!

DO NOT USE! They are extortion!!! Had a quote with my washer and dryer, but when they called for the actual amount of stuff, the amount was less, but still had to pay $30 ... Read More DO NOT USE! They are extortion!!! Had a quote with my washer and dryer, but when they called for the actual amount of stuff, the amount was less, but still had to pay $300 more for deposit. On day of pick up, it took more than an hour to get things settled and I had to leave the washer and dryer behind because that would be thousands more! Quoted in the original quote. They are scam artists to say the least. When they came to pick up, the people who did it wanted more money or I would not get the contract ( they had to go up and down stairs ). When they delivered, they were a day late and on a different truck. My furniture is damaged. Good thing I had more people with me this time, no more money extorted. They wrapped my dog bed in a moving blanket, instead of my headboard. This should say everything. Do not use this company, they have plenty of complaints with the BBC and those are true instead of the fake ones here. Also, Matt Harris, if that is even his name sucked as a person to call. Never respond when I had issues. They also like lime to say that they don't have a contract with you in these reviews, luckily I took screen shots of everything and pictures the day of. No more scamming on my end!

Abusive Customer Service,

To start they showed up a day late and no one knew where the driver was or when they’d be showing up. Then after the driver left with our stuff they tried to charge us ... Read More To start they showed up a day late and no one knew where the driver was or when they’d be showing up. Then after the driver left with our stuff they tried to charge us DOUBLE what we were quoted. They said it would take 7-10 days to get our stuff from NY to FL it took them 3 Weeks. Whenever I called customer service no one would give me a straight answer as to where the truck was. And when our stuff did arrive it was one guy unloading everything by himself. Take your business elsewhere!

Worst Move of my life

DO NOT USE THIS COMPANY! They’re not a moving company, they sub-contract all of their work. Our stuff changed hands at least 3 times from when it left our house until i ... Read More DO NOT USE THIS COMPANY! They’re not a moving company, they sub-contract all of their work. Our stuff changed hands at least 3 times from when it left our house until it arrived at our new apartment.

Please beware!!

I am very dissatisfied with the service I received from US Interstate & Rail Long Distance Moving; it was a cheap knock. The movers were inexperienced and clumsy, which r ... Read More I am very dissatisfied with the service I received from US Interstate & Rail Long Distance Moving; it was a cheap knock. The movers were inexperienced and clumsy, which resulted in several items being broken. To make matters worse, their prices were grossly out of line. Don’t Hire them at any cost.

Scam

DO NOT USE. It is a scam. Did not receive my items for 2 months, paid over $3,000 more than the original quote, my items are missing, side tables are broken along with my ... Read More DO NOT USE. It is a scam. Did not receive my items for 2 months, paid over $3,000 more than the original quote, my items are missing, side tables are broken along with my barstools and my boxes look like they got ran over by a truck. I NEVER LEAVE REVIEWS, BUT TRUST ME DO NOT USE THIS COMPANY. They are TERRIBLE.

Worst Move of my life

Please don't hire them for your relocation, they are too bad at this. They wasted my time and money and ruined my possessions. They ruined my exercise equipment though I ... Read More Please don't hire them for your relocation, they are too bad at this. They wasted my time and money and ruined my possessions. They ruined my exercise equipment though I warned them around a thousand times to be cautious about it. Will never hire them again.