AmeriSafe Moving Services

We unfortunately fell victim to the fraudulent and extortionate scheme by Amerisafe Movers, a company that grossly misrepresented its services, engaged in unethical pract ... Read More We unfortunately fell victim to the fraudulent and extortionate scheme by Amerisafe Movers, a company that grossly misrepresented its services, engaged in unethical practices, and extorted additional cash payments from my wife and me during our move from Montana. Background of the Dispute: 1. Misrepresentation of Services: Amerisafe Movers presented themselves as a moving company but failed to disclose they are merely brokers subcontracting services to third parties. They promised a seamless, direct move with no truck transfers or delays, delivering our belongings by the agreed date of November 17th. These promises were entirely false. 2. Deceptive Pricing Practices: The initial quote for our move was $3,403. However, as the moving date approached, Amerisafe informed us that if we didn’t pay an additional $1,000, they might not have enough room for all our belongings. Feeling cornered, we reluctantly agreed to the additional payment to avoid jeopardizing the move. 3. Pickup Date Extortion: On the scheduled pickup date of November 13th, the movers arrived outside the agreed window and threatened to leave if we didn’t immediately comply. This added unnecessary stress and coercion. 4. Extortionate Demands Upon Delivery: After our belongings were loaded onto the truck, the subcontracted movers (Streamlined Moving) informed us that they would not deliver our items by the promised date. Instead, they said that unless we paid $5,403 in cash upon delivery, we might never see our belongings again. Despite our protests, we had no choice but to comply to recover our property. 5. Final Total: After being extorted, the total cost of the move ballooned to $8,126. Of this, $5,403 was paid in cash under duress, and the remaining $2,723 was charged to my Chase Visa card. 6. Unethical Behavior and Lack of Receipts: Upon delivery, we were forced to pay $5,403 in cash to a representative named Hugo from Streamlined Moving before they would unload our belongings. Despite our request for a receipt, Hugo refused to provide one. To document this exploitative transaction, we filmed ourselves handing over the cash.

I have been soliciting bids from several companies for an upcoming move. In the process, I have realized that all the brokers and several of the carriers (the actual move ... Read More I have been soliciting bids from several companies for an upcoming move. In the process, I have realized that all the brokers and several of the carriers (the actual movers/trucks that accept broker bids) have mixed to bad reviews. You call one and they warn you about the others and vice versa. Andrew Williams at AmeriSafe called me many times, and I told him the things I was learning about the loopholes in contracts that let the movers screw you over last minute, such as charging you: 1) for weight even though you aren’t present to verify it (though you can ask to be present or at least get weight tickets… but tickets don’t matter much if they lie), 2) for taking extra space (either at pickup or “mid-move”… as if boxes get larger, including for space that is left empty on top of a short stack of boxes or above items that can’t be stacked, but apparently that’s illegal now I’m told) so MEASURE YOUR BOXES TO KNOW CUBIC FEET, 3) for changing inventory (but I’m told that only matters if it expands the cubic feet or is a bulky item that is hard to move like a piano or leaves the driver with an inaccurate list, so finalize 5 days’ prior — you can’t sneak in an extra box!), and 4) for added services including the driver deciding they can’t make it to your house without a shuttle ($1 more per cubic foot), or for not emptying plastic drawers (although several companies said the empty drawer rule applies to heavy furniture, not light plastic furniture), etc. I contacted several companies and moved forward in more detail with three, including AmeriSafe. Two were willing to write an addendum to the Bill of Lading (which the carrier must honor) to state that I would only be charged for additional cubic feet, not weight or change in inventory unless a change in inventory affected cubic feet or added a bulky item. They also connected me directly with their carrier to confirm accessibility at both my pickup and drop off addresses to ensure I would not be charged a shuttle fee, since streets are smaller in my area but I could do a workaround with enough notice. Andrew at AmeriSafe said he would do the same. He texted me, “I will put anything in your contract you want.” But then he sent me nothing despite me outlining these items. When I asked him again, including to work on it and get it to me so I could sign, he said, “Type it up and I will copy and paste it into the contract.” So, I wrote it up and emailed and texted it to him. Then he responded, “That is too much. I wish you the best” and dropped me cold. He didn’t honor his word. I think I dodged a bullet since I don’t want a broker that isn’t willing to put in writing the verbal and text-based promises he makes to protect a client from becoming one of the BBB or State Attorney General horror stories. Nor do I want one that is only responsive to get me to sign but otherwise ignores my request for an addendum for days and then dishonors his word before we even sign. He led me on and never followed through. Further, he said other things to try to get me to sign like how terrible the other companies were that I was considering and that his company has been around 27 years although BBB says 4. He also said they didn’t recently have any licensing change, which SafeShip pointed out to me, but FMCSA has a note that AmeriSafe did — downgraded from a carrier to just a broker. What AmeriSafe has going for them is a good carrier — Amex Moving. But you should skip the middleman and go directly to them and avoid the lies and false promises. You won’t get as good a starting price since brokers negotiate by sending multiple jobs to the carriers and you are only a job of 1, but you also won’t get the surprise inflation as long as you do your due diligence. (Another carrier worth considering is Perfectly Fast Moving; unfortunately Google shows mostly brokers in their results so you won’t see these names otherwise.)

DO NOT USE. FRAUD RIP OFF EVERY THING PEOPLE SAID IS TRUE. THEY LIE. STILL MOVE WAS NOT COMPLETED. THEY WILL TRY TO STEAL YOUR. ANDREW NEVER ANSWERED THE PHONE WHEN THE M ... Read More DO NOT USE. FRAUD RIP OFF EVERY THING PEOPLE SAID IS TRUE. THEY LIE. STILL MOVE WAS NOT COMPLETED. THEY WILL TRY TO STEAL YOUR. ANDREW NEVER ANSWERED THE PHONE WHEN THE MOVERS WERE HERE

SCAMMED BY AMERISAFE BEWARE ….. RECORDE SALES REP DID NOT MENTION ONCE THEY ARE BROKERS NOT MOVERS . OUR STUFF IS BEING HEKD HOSTAGE PLEASE BEWARE OF THIS AND SAVE YOUR ... Read More SCAMMED BY AMERISAFE BEWARE ….. RECORDE SALES REP DID NOT MENTION ONCE THEY ARE BROKERS NOT MOVERS . OUR STUFF IS BEING HEKD HOSTAGE PLEASE BEWARE OF THIS AND SAVE YOURSELF

Scam artists. Tried to uncharged $3000 upon arrival and arrived with 3 people in a rented truck. I'm certain they would have held our items hostage too. Kick rocks scamme ... Read More Scam artists. Tried to uncharged $3000 upon arrival and arrived with 3 people in a rented truck. I'm certain they would have held our items hostage too. Kick rocks scammers

AmeriSafe brokered my move from California to Florida. I thought everything had gone well until I finished unpacking and realized a large box of my kitchen items was miss ... Read More AmeriSafe brokered my move from California to Florida. I thought everything had gone well until I finished unpacking and realized a large box of my kitchen items was missing. All my cutlery, all my knives, and all my mixing bowls were not delivered to my new address. There’s no excuse for this since all boxes were tagged with my information on them. There was no effort to contact me or to deliver my missing items. They also broke a handmade Amish rocking chair during the move.

I'm quite happy that I selected AmeriSafe Moving Service. The movers handled each thing with the utmost care and were well-organized and on time. They brought enjoyment a ... Read More I'm quite happy that I selected AmeriSafe Moving Service. The movers handled each thing with the utmost care and were well-organized and on time. They brought enjoyment and ease to the entire procedure. They'll come4 in handy for my next maneuvers, no doubt!

Great company to work with, Our experience with AmeriSafe moving services was nothing short of exceptional. From the initial quote up to the final delivery of our belongi ... Read More Great company to work with, Our experience with AmeriSafe moving services was nothing short of exceptional. From the initial quote up to the final delivery of our belongings, their service was top-notch. Price was competitive with the other companies. Customer service was outstanding throughout the entire process. The moving crew was friendly, responsive and always willing to go the extra mile to ensure that we were satisfied with the service provided. They made our long distance move a stress-free experience, highly recommended.

I had an easy relocation thanks to AmeriSafe Moving Service! The movers were careful with my belongings, competent, and on time. Strongly advised! I had an easy relocation thanks to AmeriSafe Moving Service! The movers were careful with my belongings, competent, and on time. Strongly advised!

Amerisafe Moving Services and their carrier, S&DJ Moving, owes me a partial delivery of my belongings. The carrier has promised and failed to deliver 15 times now. Over 1 ... Read More Amerisafe Moving Services and their carrier, S&DJ Moving, owes me a partial delivery of my belongings. The carrier has promised and failed to deliver 15 times now. Over 10k in damages, 25 business days past the first delivery date and half of our items are still missing. Amerisafe keeps ignoring us and pushing any complaints off. Most of the boxes we paid to pack are between 1/2 to 3/4 full, and most of the breakables we have were wrapped in paper towels or tablecloths. I have images to back up any claims.