Bronze Star Moving and Storage

Moving from Florida to Portland with a 6-month-old sounded impossible, but Bronze Star Moving and Storage made it easy. The crew was so respectful of nap times and worked ... Read More Moving from Florida to Portland with a 6-month-old sounded impossible, but Bronze Star Moving and Storage made it easy. The crew was so respectful of nap times and worked quietly when the baby was sleeping. They packed up our entire apartment in one day, labeling every box clearly. During the drive west, the dispatcher checked in daily. When they arrived, they set up the nursery first so we'd have a safe place for the baby. They even helped unpack the kitchen essentials. I've moved 5 times in my life. This was by far the best experience.

Please don't ever use this HORRIFIC COMPAMY. I've never left a google review in my life but now i absolutely gave to. To get him to go with them, this company promised my ... Read More Please don't ever use this HORRIFIC COMPAMY. I've never left a google review in my life but now i absolutely gave to. To get him to go with them, this company promised my husband our items will arrive in a week to our new home. They end up outsourcing the work to an even worse third company that tried to extort us for more money after the firm quote from Bronze Star. Now they are saying we can wait up to a month for our items to arrive and who knows if they ever will. We are moving this week with little kids to a completely empty house and there's "nothing they can do about it". Liars and cheats. Please pass on this company!

Great service overall! The movers were friendly, professional, and worked quickly to load and unload my things. They took good care of my furniture, but there was a small ... Read More Great service overall! The movers were friendly, professional, and worked quickly to load and unload my things. They took good care of my furniture, but there was a small scratch on one of my dressers. It wasn’t a big deal, but it was still noticeable. The only other minor issue was that the final cost was slightly higher than the initial estimate. Still, I’d use them again for their reliability and quality service.

The movers were polite and handled my belongings with care, but the process took longer than expected. Moving from New York to Illinois was a big job, and while they did ... Read More The movers were polite and handled my belongings with care, but the process took longer than expected. Moving from New York to Illinois was a big job, and while they did a good job overall, there were a few communication gaps during the move. Still, everything arrived safely, and the price was reasonable.

Very disorganized. They will quote you a great price then call you right before the move and tell you that YOU ordered the wrong size truck and now they leave you the cho ... Read More Very disorganized. They will quote you a great price then call you right before the move and tell you that YOU ordered the wrong size truck and now they leave you the chose of having to pay them almost double or lose half your belongings. When you ask for a refund they say it's too late and they're keeping the 1000.00 deposit. The place is a scam and they need arrested for fraud!! Scam Company!!!

Overall, I had a good experience with Bronze Star Moving and Storage. The movers were friendly and worked quickly, but there was a slight delay in their arrival time. Onc ... Read More Overall, I had a good experience with Bronze Star Moving and Storage. The movers were friendly and worked quickly, but there was a slight delay in their arrival time. Once they got started, though, they were very careful with my items, and nothing was damaged. The pricing was a bit higher than I expected, but the quality of service made up for it. I’d use them again, but I’d recommend confirming the arrival time in advance.

I recently used Bronze Star Moving and Storage for my relocation from Miami to Fort Lauderdale, and they were fantastic! The team arrived right on time, and they were so ... Read More I recently used Bronze Star Moving and Storage for my relocation from Miami to Fort Lauderdale, and they were fantastic! The team arrived right on time, and they were so efficient and careful with my stuff. They handled my antique furniture like it was their own, and nothing was scratched or damaged. The pricing was fair, and they stuck to the quote they gave me. I also appreciated how friendly and professional the movers were. They even helped me reassemble my bed at the new place. If you’re looking for a reliable moving company in Florida, I highly recommend Bronze Star Moving and Storage!

I was hesitant to hire movers because I’ve always done it myself to save money, but after using Bronze Star Moving and Storage Reviews, I can confidently say it was wor ... Read More I was hesitant to hire movers because I’ve always done it myself to save money, but after using Bronze Star Moving and Storage Reviews, I can confidently say it was worth every single penny! The team arrived right on time and immediately got to work. They wrapped my furniture with care, loaded everything up efficiently, and made sure nothing got damaged. When we arrived at my new place, they placed everything exactly where I wanted it, saving me so much time and effort. The whole experience was stress-free, and I couldn’t believe how easy they made it look. If you’re debating whether to hire movers, do it—you won’t regret it!

It was a truly awful experience. They denied responsibility, ruined my furniture, and billed me. These crooks are not to be trusted! It was a truly awful experience. They denied responsibility, ruined my furniture, and billed me. These crooks are not to be trusted!

Believe the negative reviews regarding poor communication with Bronze Star (this site and others). I sent an email requesting a refund nearly two weeks ago to both their ... Read More Believe the negative reviews regarding poor communication with Bronze Star (this site and others). I sent an email requesting a refund nearly two weeks ago to both their billing email and my coordinator and haven't gotten a response at all. I called last week and was told I would hear from them today (apparently billing only works the first and last Tuesday of the month- eye roll). So, nearly the end of the day and I hadn't heard anything- so I call again- now they say billing only works the last Tuesday and Thursday of the month- which means they would have been working when I sent the original email... when I mentioned I was told something different, I just got the runaround and was told over and over after every question that "billing will respond when they can"- oh and also they only communicate by email. So who actually knows when billing works? In any case, I recognize that I am outside of the refund window with my request, but common courtesy and good business practice should prevail if this were a decent company and at least respond to me. In addition, I had a floating/ unknown move date a couple months from now- so zero work other than providing my quote has been done toward this move (which is actually no longer happening since we de decided to sell all our belongings due to unfortunate circumstance) a good business would also look at a refund request situation based on the individual circumstances and I would hope would refund our money in this case. However it remains to be seen if this mysterious billing department will actually respond.