Bronze Star Moving and Storage

TERRIBLE EXPERIENCE. LIARS, CHEATERS AND SCAMMERS

DO NOT USE THIS COMPANY FOR ANYTHING RELATED TO YOUR MOVE!!!!! This company is an absolute scam and 2 years ago I used them to move from San Antonio to NYC. They changed ... Read More DO NOT USE THIS COMPANY FOR ANYTHING RELATED TO YOUR MOVE!!!!! This company is an absolute scam and 2 years ago I used them to move from San Antonio to NYC. They changed the price of the quote twice, then changed it again once the actual movers showed up. They then claimed they would deliver my belongings on New Year's Day 2024 and that never happened. They held my property outside of Dallas, TX for almost a month. I lived the first two weeks in NYC with only the property I was able to fit in my car that I drove to NYC Slept on an air mattress, had to buy a futon just to have something to sit on and had to spend $750 on clothes just so I could have dress clothes for work. I also moved with a 14 YO dog that had to live in an apartment with no furniture.When the mover finally showed up, he arrived at 9 PM two weeks after the promised delivery date and wouldn't even begin to take my items off the truck until I gave him the money order for the final payment. Only one mover showed up at my NYC apartment, SO I HAD TO HELP MOVE THE STUFF OUT OF THE TRUCK. And he still asked for a tip. It was by far one of the worst experiences of my life. Bronze Star IS NOT A MOVING COMPANY and is just a middle man. You will have a terrible experience if you hire them. I also filed a complaint with the Department of Transportation because of how bad of an experience I had. I have text messages and e-mails confirming their lies and the whole experience was absolutely terrible. DO NOT TALK TO THIS COMPANY AT ALL FOR ANYTHING. They are liars, cheaters and scammers. See below the text I recieved from Bronze Star completely lying about the delivery date and never responding to my text about how the movers never showed up. Also included screen shots from the BBA and USDOT showing the number of complaints filed

!!! WARNING !!! This company is running a scam and gets away with it.

!!! WARNING !!! This company is running a scam and gets away with it. They will steal your money. Contracted for a move with a 2600cu ft truck including my tool boxes. Or ... Read More !!! WARNING !!! This company is running a scam and gets away with it. They will steal your money. Contracted for a move with a 2600cu ft truck including my tool boxes. Originally paid for a 2100 Cu ft. Pictures and emails of tool boxes and all stuff being moved-No problem they said. On move day they came with a truck of about 1700 cu ft NOT 2600. Then they proceeded to attempt to extort more money for another truck. The truck they came with was only up to 1700 cu ft, a full 900 cu ft too small. They said they couldn't move any of my tool boxes and only some furniture and boxes saying it was too small for the lift gate. I measured and moved the larger box to the lift gate and the toolbox would fit all the way on and still had room to stand etc. They promised the toolboxes could be loaded, saw the pictures repeatedly over 2 months, and I even broke the largest down anyway from one large to 5 smaller. On move day the movers refused to move them without even trying or touching them and made a bunch of excuses besides the lift gate that was shot down. They said they needed to transfer the items to another truck and even if they could load the toolboxes they couldn't get them on the semi-truck in LA to drive to Texas because they don't have lift gates. They knew they needed lift gates so why would they take the money and let us get to move day then send someone who has to do a transfer, has too small of a truck, and they don't have semi-truck lift gates. We were promised a "direct move" with "no transfer and "you're getting an expedited move..." on a recoded call, with notice I was recording. The movers that day attempted to extort more money out of us saying that even if they could load the toolboxes and get them on a simi, that they would need to rent a truck in Texas to transfer again to unload, wanting way more money for this. They wanted more money to bring another truck. They brought too mall a truck to begin with. they needed 47% more capacity being 900 cubic feet too little. THEY DID NOT SEND THE CONTRACTED AMOUNT. They had 4 people including the driver. 2 of them were too old to lift anything and complaining the boxes were "too heavy" even though no one lifted a finger or a box. I am disabled and my left side has the strength of an 8-year old and I could lift every box. They just stood around for 2 hours making excuses and doing nothing. The broker, they apparently are not the movers, said that they would send another company the next day and promised calls back and they never did, they went MIA. The next day a company called but they had the same problem with no liftgate and the need to transfer the items but unable to. We had to be out that day or face a $1000 fee a day. We had to hire someone else. This companies MO is get the money and keep it whether you get moved or not. Find the cheapest company and try to legitimize it saying contract this and contract that. They make verbal promises and contradict themselves and make you feel comfortable until move day when they start the real scamming. Then if you don't pay and threaten dispute, they turn on you like a rabid dog. On move day the trucking companies get the cash to pickup and drop off and come scamming for additional money. It is a Mob style racketeering operation. they say they are a family business, so was the mob, lol. Don't believe their repones. You can watch my videos and listen to the audio of this whole 2 months. They should be arrested for running a criminal enterprise and defrauding people. NEVER USE THIS FAKE NOT MOVING COMPANY BROKER. They will steal your money. They want to do the easy moves like you can do yourself with a U-Haul behind an SUV, not a real move. They never intended on moving us and new all along they couldn't do our move \because of the toolboxes then sent way too small of a truck to try to get a "breach of contract" out of us. We contracted a much larger truck so they breached contract. Their response below is LIES. They are LYING.

These guys are awesome!!

I used the moving and storage space for my move on 8/5/25. These guys were awesome! Very friendly and organized. Louis, Dangelo, and Frank were awesome. I really can't sa ... Read More I used the moving and storage space for my move on 8/5/25. These guys were awesome! Very friendly and organized. Louis, Dangelo, and Frank were awesome. I really can't say enough good things about these guys. I would recommend them to all my family and friends.

Thank you so much again!

I found Bronze Star Moving and Storage on BBB along with a few other moving companies and decided to move forward with Bronze Star Moving and Storage based on their revie ... Read More I found Bronze Star Moving and Storage on BBB along with a few other moving companies and decided to move forward with Bronze Star Moving and Storage based on their reviews and how responsive they were when I was trying to figure out my move from Florida to Las Vegas. They gave me a very great price and made the process so smooth and easy. We scheduled a date for the move and they came and packed up our house and came to our new house in Las Vegas the next day to unload. They were very careful with all of our furniture and did such a great job packing & unpacking everything. I’m very happy with the service and will recommend them to anyone who is moving. Thank you so much again!

Quote

After reading the reviews on bbb I see everyone had the same problem I had with them. The same answer everyone gets is that we all didn't show them everything and so they ... Read More After reading the reviews on bbb I see everyone had the same problem I had with them. The same answer everyone gets is that we all didn't show them everything and so they had to revise the price. In my case they upped the price approximately 30 days before the move and refused a refund and required more deposit. On the day of the move when they had me between a rock and a hard place they upped the price again saying I didn't provide them with all the pictures which was false. My quote went from 8500 to about 25,000 dollars. This company is nothing more than a scam. If you call them about it they give everyone the same line of bs. I beg everyone not to use this company.

This was by far the best experience!!

Moving from Florida to Portland with a 6-month-old sounded impossible, but Bronze Star Moving and Storage made it easy. The crew was so respectful of nap times and worked ... Read More Moving from Florida to Portland with a 6-month-old sounded impossible, but Bronze Star Moving and Storage made it easy. The crew was so respectful of nap times and worked quietly when the baby was sleeping. They packed up our entire apartment in one day, labeling every box clearly. During the drive west, the dispatcher checked in daily. When they arrived, they set up the nursery first so we'd have a safe place for the baby. They even helped unpack the kitchen essentials. I've moved 5 times in my life. This was by far the best experience.

Terrible Service

Please don't ever use this HORRIFIC COMPAMY. I've never left a google review in my life but now i absolutely gave to. To get him to go with them, this company promised my ... Read More Please don't ever use this HORRIFIC COMPAMY. I've never left a google review in my life but now i absolutely gave to. To get him to go with them, this company promised my husband our items will arrive in a week to our new home. They end up outsourcing the work to an even worse third company that tried to extort us for more money after the firm quote from Bronze Star. Now they are saying we can wait up to a month for our items to arrive and who knows if they ever will. We are moving this week with little kids to a completely empty house and there's "nothing they can do about it". Liars and cheats. Please pass on this company!

Great service overall!

Great service overall! The movers were friendly, professional, and worked quickly to load and unload my things. They took good care of my furniture, but there was a small ... Read More Great service overall! The movers were friendly, professional, and worked quickly to load and unload my things. They took good care of my furniture, but there was a small scratch on one of my dressers. It wasn’t a big deal, but it was still noticeable. The only other minor issue was that the final cost was slightly higher than the initial estimate. Still, I’d use them again for their reliability and quality service.

Reasonable!!

The movers were polite and handled my belongings with care, but the process took longer than expected. Moving from New York to Illinois was a big job, and while they did ... Read More The movers were polite and handled my belongings with care, but the process took longer than expected. Moving from New York to Illinois was a big job, and while they did a good job overall, there were a few communication gaps during the move. Still, everything arrived safely, and the price was reasonable.

These people suck!!

Very disorganized. They will quote you a great price then call you right before the move and tell you that YOU ordered the wrong size truck and now they leave you the cho ... Read More Very disorganized. They will quote you a great price then call you right before the move and tell you that YOU ordered the wrong size truck and now they leave you the chose of having to pay them almost double or lose half your belongings. When you ask for a refund they say it's too late and they're keeping the 1000.00 deposit. The place is a scam and they need arrested for fraud!! Scam Company!!!