Charter Van Lines Inc Reviews

er, outsourcing my household move to StreamLine and my vehicle transport to an unknown private company without notifying me. Their lack of communication could have caused ... Read More er, outsourcing my household move to StreamLine and my vehicle transport to an unknown private company without notifying me. Their lack of communication could have caused significant confusion and frustration. Charter Van Lines created two documents: one for my household items and another for my vehicle. I indicated in both that I would only be available until August 20th. Despite this, they failed to coordinate between the two services, leaving me in a ridiculous situation where they expected me to be available for my car after the 20th, which directly contradicted the information in the documents. This oversight shows a complete lack of attention to detail. Charter Van Lines contacted me at the last minute on a Sunday with minimal payment options for my household items. Thankfully, the driver accepted a Walmart money order, but this was the only smooth part. I had already paid $200 upfront but still needed to receive communication regarding my vehicle. After learning their truck had broken down, I had to scramble to book another company. Only after I secured a new service did a different driver show up unannounced, forcing me to cancel the backup plan. Despite clearly stating I would not be available after August 20th, Charter Van Lines ignored this crucial information and even accused me of lying. Because of their incompetence, I had to rely on friends to receive my car. On top of that, my household goods were delayed, and Charter Van Lines tried to justify it with their 10-day delivery window. However, the company handling the actual move, StreamLine, was professional and helpful, unlike the unprofessional behavior of Charter Van Lines. Charter Van Lines is unreliable, deceptive, and fails miserably at communication. They pass work to third-party companies without informing customers and then try to cover it up. Their reviews appear suspiciously polarized, with primarily 5-star and 1-star ratings, raising questions about their authenticity. If you're looking for a reliable moving service, avoid Charter Van Lines at all costs.

WHATEVER YOU DO - DO NOT USE THIS COMPANY! THEY WILL GIVE YOU A LOW QUOTE AND WHEN THEY COME AND PICK UP YOUR STUFF THEY WILL ALMOST DOUBLE THE AMOUNT. IF YOU DO NOT PAY ... Read More WHATEVER YOU DO - DO NOT USE THIS COMPANY! THEY WILL GIVE YOU A LOW QUOTE AND WHEN THEY COME AND PICK UP YOUR STUFF THEY WILL ALMOST DOUBLE THE AMOUNT. IF YOU DO NOT PAY IT THEY WILL NOT PICK UP YOUR STUFF. ONCE THEY HAVE YOUR STUFF, THEY WILL REFUSE TO TELL YOU WHERE YOUR STUFF IS BEING KEPT OR THEY WILL GIVE YOU ADDRESSESS THAT DO NOT EXIST. THEY WILL NOT COMMUNICATE WITH YOU OR THE BROKER UNLESS YOU CONSTANTLY CALL THEM, AND THEN THEY WILL LIE TO YOU AND TELL YOU IT HAS BEEN SHIPPED WHEN IT HAS NOT. WHEN YOU GIVE THEM A DELIVERY DATE, THEY WILL TELL YOU THEY HAVE 21 BUSINESS DAYS AFTER THAT DATE TO DELIVER IT TO YOU. THEY WILL BROKER YOUR MOVE OUT TO SEVERAL PEOPLE AND NO ONE WILL OWN UP TO ANYTHING. WHEN YOUR DELIVERY IS FINALLY MADE AND YOU ARE MISSING ITEMS AND HAVE DAMAGE, YOU WILL PUT IN A CLAIM AND THEY WILL NEVER CONTACT YOU AGAIN. DO YOURSELF A FAVOR AND MOVE YOURSELF!!

James, Michael and Garfield were awesome. They helped me out when I was in a tight spot and had to move out of my old apartment ASAP. They came right away and packed up a ... Read More James, Michael and Garfield were awesome. They helped me out when I was in a tight spot and had to move out of my old apartment ASAP. They came right away and packed up all my stuff, including my clothes, books, and guitar. They were super helpful and cool, and I really appreciated their service.

Dennis helped me move out of my house, store my belongings, and then move into a new location. He was very organized and efficient, creating a detailed inventory and labe ... Read More Dennis helped me move out of my house, store my belongings, and then move into a new location. He was very organized and efficient, creating a detailed inventory and labeling system for my items. He also arranged for a secure and affordable storage unit for me and delivered my items there safely. When I found a new place, he helped me move in and unpack, arranging my furniture, such as my sofa, coffee table, and desk, in the best way possible.

In case I ever plan to relocate again, I would hire their movers again in a heartbeat. My recent experience surpassed all my expectations. They were efficient and deliver ... Read More In case I ever plan to relocate again, I would hire their movers again in a heartbeat. My recent experience surpassed all my expectations. They were efficient and delivered 30 boxes of my belongings promptly. I loved the quick service!

The move was so meticulous. They measured doorways and hallways before attempting to move any furniture, ensuring nothing got scratched or bumped. They had these little c ... Read More The move was so meticulous. They measured doorways and hallways before attempting to move any furniture, ensuring nothing got scratched or bumped. They had these little corner protectors for the walls, and they padded the floor to avoid scuffs. The entire move was executed with such precision that my new place looked like a showroom when they were done. Not a scratch, not a dent, not a single item misplaced.

Had a wonderful experience with these movers. They were prompt, professional, and handled all my belongings with care. They wrapped everything securely and made sure noth ... Read More Had a wonderful experience with these movers. They were prompt, professional, and handled all my belongings with care. They wrapped everything securely and made sure nothing was damaged during the move. The team was friendly and helpful, and they also assisted with some last-minute packing. The cost was fair and matched the quote.

I recently had a very disappointing experience with Charter Van Lines Inc. and feel compelled to share it to help others avoid the same issues.Unprofessional Conduct: The ... Read More I recently had a very disappointing experience with Charter Van Lines Inc. and feel compelled to share it to help others avoid the same issues.Unprofessional Conduct: The movers arrived 30 minutes late, were not in uniform, and used an unmarked rental truck, which raised serious concerns about the legitimacy of the service. They pressured me to proceed with the move without a proper explanation of additional charges.Miscommunication: Upon arrival, the movers informed me that I needed additional packing, long carry, and space, which was not communicated during the initial agreement. They claimed I had 17 more boxes than estimated, leading to unexpected and unjustified costs.Increased Charges: The cost of the move was suddenly quoted to be $1,800 more than the initial estimate. The on-site person used a piece of paper and an iPhone calculator to quote this amount, which was highly unprofessional and inconsistent with the initial estimate provided.Lack of Response: Despite my multiple attempts to resolve these issues and request a refund for my deposit, I have not received a satisfactory response from the company. The service provided did not meet the expectations set forth in our agreement, and the additional charges were not communicated clearly or professionally.Overall, I am extremely dissatisfied with the service provided by Charter Van Lines Inc. and would not recommend them based on my experience.

Anthony and William were a joy to work with. They were cheerful, friendly, and made the move enjoyable! I would definitely use them again and pay extra for their service. ... Read More Anthony and William were a joy to work with. They were cheerful, friendly, and made the move enjoyable! I would definitely use them again and pay extra for their service. They're the best!

It was crazy hot when we moved, but those Charter Van Lines Inc movers barely broke a sweat. Their amazing coordination and ability to stay calm in super-hot conditions m ... Read More It was crazy hot when we moved, but those Charter Van Lines Inc movers barely broke a sweat. Their amazing coordination and ability to stay calm in super-hot conditions made the move go really smoothly.