Charter Van Lines Inc Reviews

I recently moved from Seattle to New York. Customer service was great. until delivery day. I did not receive any confirmation phone call prior as promised in contract. I ... Read More I recently moved from Seattle to New York. Customer service was great. until delivery day. I did not receive any confirmation phone call prior as promised in contract. I received a phone call from the dispatched driver day of saying he was 30 min away. Fortunately, I was able to get someone at drop off location. I quickly called Charter Van Lines to see why I had not received a phone call and the response: relinquish responsibility for driver/dispatch communications and referred to themselves simply as "booking" company. I then was told by driver I would have to pay $350 for a shuttle service (in contract) because Charter Van Line had pre-determined that the moving truck wouldn't fit onto my "narrow" streets (I live in a suburb in Long Island) Again, I call Charter Van Line to dispute this charge as my street is a designated fire lane and there are tons of delivery trucks to 7/11 on the corner. This is when I was treated poorly, hung up on several times and told I would need to pay fee or my items would be put in storage and I would be responsible for payment per day. In the end, when dealing with the drivers/movers, they agreed for no need for use of shuttle, (simply following orders) so I did not pay the fee. Charter Van Lines proved to not want to help a paying customer and took no responsibility. Clearly, not a professional company.

They broke my chest of drawers, over the toilet cabinet, headboard, fan, mirror on my scooter, and my antique lamp. The lost a tool box and stole the specialty tire stem ... Read More They broke my chest of drawers, over the toilet cabinet, headboard, fan, mirror on my scooter, and my antique lamp. The lost a tool box and stole the specialty tire stem caps off my scooter. They did not put things where they belong and set up a corner cabinet upside-down.

When my elderly parents decided to move closer to me, I was concerned about their comfort during the process. Jaxon and his team were a blessing. They treated my parents ... Read More When my elderly parents decided to move closer to me, I was concerned about their comfort during the process. Jaxon and his team were a blessing. They treated my parents with patience, carefully handling their belongings and making sure they felt at ease. Jose even took the time to chat with my dad about his vintage coin collection, showing genuine interest.

Completely horrific moving experience. Unfulfilled delivery. Unclear communication about where my things are and a timeline of getting them to me. Damaged furniture. Woul ... Read More Completely horrific moving experience. Unfulfilled delivery. Unclear communication about where my things are and a timeline of getting them to me. Damaged furniture. Would no recommend to anyone. They are not going to move you and will broke all your stuff. BEWARE-Total SCAMMERS.

"This company destroyed all of my furniture, and lost 2 of my boxes after charging me an extra thousand dollars. Our bedroom furniture was all purchased brand new a year ... Read More "This company destroyed all of my furniture, and lost 2 of my boxes after charging me an extra thousand dollars. Our bedroom furniture was all purchased brand new a year ago, and the movers absolutely ruined everything. There are actual chunks taken out of our dresser. My daughters crib is cracked, scratched, and no longer can be used. All the furniture is scratched, there are large areas of missing paint on each piece. This company has been a nightmare to deal with, they told me they lost the boxes and refuse to offer and sort of insurance for the lost items. They charged an extra thousand dollars though I ended up taking LESS items that were on our initial quote. Everything about this company is shady. The sales rep I spoke to initially to book this service told me it would take up to 2 weeks max- yet my items took OVER A MONTH. They told me they can’t find the missing boxes, so all of my daughters clothes, our cameras, and other important items are just gone. This company refuses to honor the insurance policy we placed on our items through their company concerning our lost and damaged items. They also have tons of complaints that have been filed against in FL with the Better Business Bureau, and I will also be doing so. The movers were also very disrespectful and rude. They charged us for the cubic feet of ASSEMBLED items- rather than the cubic feet of the DISASSEMBLED items.

This company destroyed all of my furniture, and lost 2 of my boxes after charging me an extra thousand dollars. Our bedroom furniture was all purchased brand new a year a ... Read More This company destroyed all of my furniture, and lost 2 of my boxes after charging me an extra thousand dollars. Our bedroom furniture was all purchased brand new a year ago, and the movers absolutely ruined everything. There are actual chunks taken out of our dresser. My daughters crib is cracked, scratched, and no longer can be used. All the furniture is scratched, there are large areas of missing paint on each piece. This company has been a nightmare to deal with, they told me they lost the boxes and refuse to offer and sort of insurance for the lost items. They charged an extra thousand dollars though I ended up taking LESS items that were on our initial quote. Everything about this company is shady. The sales rep I spoke to initially to book this service told me it would take up to 2 weeks max- yet my items took OVER A MONTH. They told me they can’t find the missing boxes, so all of my daughters clothes, our cameras, and other important items are just gone. This company refuses to honor the insurance policy we placed on our items through their company concerning our lost and damaged items. They also have tons of complaints that have been filed against in Florida with the Better Business Bureau, and I will also be doing so. The movers were also very disrespectful and rude. They charged us for the cubic feet of ASSEMBLED items- rather than the cubic feet of the DISASSEMBLED items.

When the delivery team came on schedule, they naturally accepted full payment before unloading. My heart began to sink as the first pieces of furniture started to arrive. ... Read More When the delivery team came on schedule, they naturally accepted full payment before unloading. My heart began to sink as the first pieces of furniture started to arrive.

My daughter's belongings were taken on August 9, 2022. My daughter's furniture has not arrived as of November 30th 2022. For $3650.00, Poor Communication Unknown delivery ... Read More My daughter's belongings were taken on August 9, 2022. My daughter's furniture has not arrived as of November 30th 2022. For $3650.00, Poor Communication Unknown delivery dates. As far as I know, this company is not a broker, and I was not told so.

I am so furious with charter van lines and the company they used to move us. The initial sales guy, Devin, seemed very authentic and truthful. The biggest fraud he did wa ... Read More I am so furious with charter van lines and the company they used to move us. The initial sales guy, Devin, seemed very authentic and truthful. The biggest fraud he did was look at my house they were set to deliver to, we discussed the steep driveway and that a semi-truck would not work. He said he discussed and reviewed with his manager and not a problem they will have a box truck do it and that is figured into the cost. However now they are claiming it will be another $1,900 to deliver since a semi-truck cannot fit. I have been mislead and lied to throughout this whole process and I'm furious that no one has seemed to care or do anything about it.

I am so furious with charter van lines and the company they used to move us. The initial sales guy, Devin, seemed very authentic and truthful. The biggest fraud he did wa ... Read More I am so furious with charter van lines and the company they used to move us. The initial sales guy, Devin, seemed very authentic and truthful. The biggest fraud he did was look at my house they were set to deliver to, we discussed the steep driveway and that a semi-truck would not work. He said he discussed and reviewed with his manager and not a problem they will have a box truck do it and that is figured into the cost. However now they are claiming it will be another $1,900 to deliver since a semi-truck cannot fit. I have been mislead and lied to throughout this whole process and I'm furious that no one has seemed to care or do anything about it.