Howards Van Line

I needed to store my belongings for two weeks, and this company took care of everything. They recommended a secure and clean storage facility. Overall, it was a fantastic ... Read More I needed to store my belongings for two weeks, and this company took care of everything. They recommended a secure and clean storage facility. Overall, it was a fantastic experience.

There was no elevator in my new apartment, which was on the 8th floor. The movers from this company not only handled everything without complaints, but they also managed ... Read More There was no elevator in my new apartment, which was on the 8th floor. The movers from this company not only handled everything without complaints, but they also managed to avoid damaging the doors or walls. I wouldn't hesitate to hire them again if I needed to move!

Because he works night shifts, my spouse was asleep during most of the relocation. While near the bedroom, the crew spoke quietly, did not slam doors or walls, and kept t ... Read More Because he works night shifts, my spouse was asleep during most of the relocation. While near the bedroom, the crew spoke quietly, did not slam doors or walls, and kept the noise level low. They were respectful of both our time and our personal space.

When my grandma moved into the assisted living facility, the staff treated her like a queen. They helped her rearrange her room so it fit her old layout, made her laugh, ... Read More When my grandma moved into the assisted living facility, the staff treated her like a queen. They helped her rearrange her room so it fit her old layout, made her laugh, and were very careful with her possessions.

The movers were very careful and kind when they helped my aging parents with their downsizing. They helped move things into the new house as well. For the generosity, we ... Read More The movers were very careful and kind when they helped my aging parents with their downsizing. They helped move things into the new house as well. For the generosity, we are eternally thankful.

I had heard mixed reviews about this group, but I decided to give them a chance because their quote was fairly reasonable. Big mistake. They showed up in a truck that loo ... Read More I had heard mixed reviews about this group, but I decided to give them a chance because their quote was fairly reasonable. Big mistake. They showed up in a truck that looked like it was falling apart—rusted sides, squeaky wheels, the works. I was nervous from the get-go. As they started loading my belongings, one of the guys was so careless that he knocked over a floor lamp in the driveway and just left it there. When I pointed it out, he muttered something under his breath and ignored me. Things got worse when they arrived at my new place and tried to cram my couch through the doorway without removing the legs. I could hear the wood scraping against the frame, and guess what? Big gouges in the door trim and the couch fabric torn. All I got was a half-hearted apology. So disappointing.

If I could give negative stars, I would. These movers showed up looking completely unprepared—no dolly, no furniture blankets, just a handful of ratty ropes. When I ask ... Read More If I could give negative stars, I would. These movers showed up looking completely unprepared—no dolly, no furniture blankets, just a handful of ratty ropes. When I asked about wrapping my fragile items, they said they’d make it work, which apparently meant shoving bubble wrap in random spots and hoping for the best. My biggest grievance was how they handled my piano. I specifically told them it was a family heirloom and needed careful handling. Instead, they placed it on a rolling cart with one wheel missing a chunk of rubber. It wobbled and scraped the pavement all the way to the truck. By the time we arrived at my new place, it was out of tune, scratched to bits, and one of the legs was severely damaged. Trust me, spare yourself the heartache and go with someone else.

I was super disappointed when they showed up nearly two hours late without any warning. My couch ended up with a weird scratch on the armrest, and they didn’t even apol ... Read More I was super disappointed when they showed up nearly two hours late without any warning. My couch ended up with a weird scratch on the armrest, and they didn’t even apologize for it. Felt like I was invisible once they got my payment.

We were able to relocate a grand piano with the help of a professional and the equipment they supplied. Observing their process was quite mesmerizing. The piano kept it s ... Read More We were able to relocate a grand piano with the help of a professional and the equipment they supplied. Observing their process was quite mesmerizing. The piano kept it steady and in tune.

When we had to reschedule the relocation by one day due to an unexpected event, they were quite accommodating. There was zero animosity or punishment when they reschedule ... Read More When we had to reschedule the relocation by one day due to an unexpected event, they were quite accommodating. There was zero animosity or punishment when they rescheduled.