International Van Lines

An all time bad experience. I was moving cross-country, and settled on IVL. I provided them with a list of what we had. The day of the move, they increased the cost by 50 ... Read More An all time bad experience. I was moving cross-country, and settled on IVL. I provided them with a list of what we had. The day of the move, they increased the cost by 50% based on what they saw, and didn't give me a chance to refute it. I didn't really have much of a choice at the time, so I just went ahead with it. When I got the final copies of the materials, I saw that they had double counted many items. Others were not actually packed and were left behind. Others still, including a $900 appliance, arrived broken. When I contacted them about these claims, they said they'd have to review them before a certain window, but didn't get back to me until that window had closed. A total sham that cost me thousands upon thousands.

I had a complex move that required a lot of planning. My move coordinator, Alex, did a great job reviewing my options and making suggestions about my move, which helped. ... Read More I had a complex move that required a lot of planning. My move coordinator, Alex, did a great job reviewing my options and making suggestions about my move, which helped. The movers worked very hard to ensure all of our stuff was packed well and on time. I received all of my things with no damages or issues, so they got a good review from me.

I hired International Van Lines for an out-of-state move. Like many others, I was very nervous about the process and finding a good moving company. I found International ... Read More I hired International Van Lines for an out-of-state move. Like many others, I was very nervous about the process and finding a good moving company. I found International Van Lines online as a highly-rated moving company so I gave them a shot. They gave me a good cost, their communication was good and they met our timelines with no issues. I was pleased with my experience and have referred them to others.

They did an amazing job moving our furniture today! They were on time, professional and very helpful! This is not our first experience with movers but our first experienc ... Read More They did an amazing job moving our furniture today! They were on time, professional and very helpful! This is not our first experience with movers but our first experience with IVL and we will definitely use them again when needed!! Thanks guys! Also shout out to IVL team as well!!

International Van Lines is an amazing company — and a super helpful sales rep. The team made the moving experience easy. They’re two nice guys that handled our furnit ... Read More International Van Lines is an amazing company — and a super helpful sales rep. The team made the moving experience easy. They’re two nice guys that handled our furniture with care and communicated with us really well.

International Van Lines Movers packed and loaded us for a move to our new home. The movers were friendly and professional. They were very careful in packing and made su ... Read More International Van Lines Movers packed and loaded us for a move to our new home. The movers were friendly and professional. They were very careful in packing and made sure the home we were moving from wasn’t damaged. All in all a really great experience. How often you hear that when moving!

We moved from Kansas to Illinois in July 2024 using International Van Lines. Our experience with them was a nightmare. The process of estimating costs seemed designed to ... Read More We moved from Kansas to Illinois in July 2024 using International Van Lines. Our experience with them was a nightmare. The process of estimating costs seemed designed to seriously underestimate expenses. Judging from reviews underestimates of 25% are common with the company. The costs of the move would have been tolerable were there a modicum of services provided for them which was not the case. We spent the week before the move frantically trying to contact their customer service representative to clarify the time of the pickup and what we would need to do to be prepared for it. Calls continually went to voice mail and were never returned. The move itself was a disaster. IVL appeared to subcontracted with other movers or use questionable affiliates to have the work done. The first group showed up in a rental truck from Enterprise and took our furniture to a warehouse where others reloaded it. It was eventually delivered in a nondescript truck by movers whose English was limited. The system seemed designed to encourage bad service and a lack of accountability. The results were problems that went far beyond those ordinarily encountered in moves. They disassembled a dining room table, but lost the hardware so it could not be reassembled. They lost the legs to a modern desk that we needed to have a repairman remake. They managed to break a marble table top that we thought was indestructible. They snapped coffee table in half. The lost three large boxes that were only delivered three months later and a filing cabinet that is still floating around their warehouses somewhere. Claims for damages are handled by an organization called Movingclaims.net. Before dealing with IVL you would be well advised to look up reviews of the organization at the Better Business Bureau or Reddit that will give you a good idea of the nature of the organizations you will be dealing with. It took three months from the time our meager claim was settled to get a check.

NEVER NEVER HIRE IVL as a moving company. At every phase, representatives lied to me. And, worst of all, they served as a broker rather than a mover and assigned my job t ... Read More NEVER NEVER HIRE IVL as a moving company. At every phase, representatives lied to me. And, worst of all, they served as a broker rather than a mover and assigned my job to a much lower rated moving company, American Knights Moving and Storage. Goods were stored by American Knights in Texas for over two months,. This is after I was promised that my goods would be moved to my new location (Delaware) by IVL and stored at an IVL facility in Delaware, providing prompt delivery once I’d moved. It occurred despite being told that IVL did not use subcontractors and was told, “Absolutely not. Only International Van Lines personnel will pack and deliver your materials.” If I’d wanted to hire the inferior moving company I was assigned to, it could have cost less. But I didn’t choose an inferior company (or so I thought). And it was inferior: One bookcase was broken beyond repair, as were numerous glass items. A valuable poster was folded in quarters rather than properly rolled or packed flat. One box was lost altogether. American Knights packers insisted on emptying all dressers. They also repacked many items that I had packed in certain baskets or containers, making it ridiculously time-consuming to get everything organized again. Delivery was by yet another company: Speedy Movers. These unpackers could not read instructions written on every box, nor follow oral directions for placement of the boxes. NEVER TRUST ANYTHING IVL SAYS and NEVER HIRE the company.

Used this company due to its recommendation on Forbes. This was a mistake. I wish I'd never heard of them. I wish I could give them negative stars. I hope this review con ... Read More Used this company due to its recommendation on Forbes. This was a mistake. I wish I'd never heard of them. I wish I could give them negative stars. I hope this review convinces at least one person to not go with them.After taking our deposit, they didn't communicate until less than 48 before the move only to double the price, then tell us that because it was less than 48 hours before the move we couldn't cancel without losing our deposit. Upon review (once we weren't scrambling to get things done), they had doubled or tripled the counts of several of our items, and as they said, "if we overestimate your move cost, we will not refund you." Somehow re-packing (literally putting smaller boxes into larger boxes) reduced the cost without removing anything. Magical.On the day of the move, the movers took all of the furniture we were planning to throw away at no additional cost because they recognized that we'd been overcharged so much.Our items did not begin to ship until 3 weeks after we arrived at our new home. They arrived 20 business days after our scheduled date, 1 day before IVL would have been in breach of contract. No communication, no returned calls or emails.IVL was the worst and most stressful part of our move. Do not use this company.

Still no callback. Just received an email that led to MORE questions. My move was from Louisiana to FL and apparently they are going to take my stuff from LA to Pennsylva ... Read More Still no callback. Just received an email that led to MORE questions. My move was from Louisiana to FL and apparently they are going to take my stuff from LA to Pennsylvania (lol). My stuff has been picked up since 6 days ago and they have not yet moved ANYTHING from Louisiana. DONT FALL FOR THIS COMPANY. They over promise and once they have your money, they ghost you. DONT DO IT. Look up Reddit reviews, Yelp reviews, etc. I’m scared of the conditions my items will arrive in, based on the horrible reviews I’ve read. Also have read that they take waaaaaaay longer than promised to deliver. AVOID THIS COMPANY. EDIT: as expected, got the same generic reply to my review as everyone else who was dissatisfied. They couldn’t even have the decency to address me by my name. Please read their reply below (it’s hilarious), it just shows how little they care and how they have 0 attention to detail. Very dissatisfied with the lack of communication. I called one of the individuals that first worked with me last week and have not received a call back yet (it’s been 2-3 business days since the call). Not once do they pick up the phone (in my experience) and they always make you leave a voicemail. I genuinely think that they don’t pick up the phone ever, just listen to voicemails. I have called 5 times today for 3 different people and once to the actual number on Google. I left voicemails since early this morning (and yesterday) and STILL no response. Remember, I’m still waiting for the callback from last week’s employee who had been in contact with me. Only gave 2 stars because the actual movers were EXCELLENT. Customer service is a -1000/10. It is IMPOSSIBLE to reach them through phone.