Mayzlin Relocation LLC

Be Cautious — Understand What You're SigningAt first, I thought the negative reviews for this company must be from the odd disgruntled unlucky person. Now having used t ... Read More Be Cautious — Understand What You're SigningAt first, I thought the negative reviews for this company must be from the odd disgruntled unlucky person. Now having used the service, I wonder if the glowing reports are the exceptions instead, if they are even genuine.We recently used Mayzlin for a cross-state-move, and had a frustrating and disappointing experience. I’m sharing this so others can avoid the same issues.First, read the fine print carefully — especially regarding insurance. We didn’t realize we had signed a clause limiting reimbursement for lost items to just $1.20 per pound per article, which resulted in a pretty big loss when several boxes of our belongings went missing. That’s all they were liable for, no matter how valuable the items were. I understand this is industry standard but think carefully about what this could mean if you lose boxes of items.Second, the initial quote we received from the salesperson did not match the final cost. The sales person was friendly, called all the time and assured me the cost was locked in. When we had the "pre-move" call, suddenly the prices went up and we were told we would need more boxes, even though the item list was the same.Third and most seriously, a good amount of our belongings never arrived. While the company accepted a portion of our claim, they rejected some claims for larger boxes, saying we should have noticed earlier — despite the chaos of a big move and nighttime delivery making that very difficult. The packing team were excellent and seemed trustworthy, so my guess is that the items got lost along the way, but who knows.When I called to explain that my boxes were missing, the representative was exceptionally unsurprised and told me they could have been dropped at the wrong house, and people rarely ever ring up to return things to others.There were scuffs on items, but I was just grateful they arrived. I wish we had done more research or gone with a company that offered full-value insurance by default and stood by their quotes.Bottom line: Triple-check the insurance coverage, document everything, and spend time checking every single box has arrived before you sign at the other end. I regret not being more cautious. Lesson learned

Review – A Warning to Future CustomersI waited until my move was complete to write this review. I don’t typically leave reviews, but my experience with Mayzlin Reloca ... Read More Review – A Warning to Future CustomersI waited until my move was complete to write this review. I don’t typically leave reviews, but my experience with Mayzlin Relocation was so disappointing and stressful, I feel obligated to warn others: please avoid this company. While my sales rep, Darren, was initially friendly, responsive and helpful during the quoting process, the finishing end move of delivery was unprofessional and deeply frustrating leaving me in tears and . While Mayzlin may be cost efficient the company will asses hidden fees to make up for their initial low estimates like long carry, stair and packing fees which they say are included in quotes.My moving lead , Darren told me Mayzlin doesn’t outsource, my movers arrived in an unmarked truck, without uniforms—which questioned if third-party labor was actually used. However, Darren claimed they had simply rented a truck due to equipment shortages and didn’t know why his crew wasn’t in uniform ( the company does indeed outsource labor). But since the moving crew did such a great job and move-out day went relatively smoothly, I proceeded to recommend Mayzlin to a colleague, ( she would weeks later call me in tears after her own disastrous experience similar to mine below ).My belongings went into their storage facilities temporarily after my move. When it was time for my out-of-state delivery, I pulled them from storage on March 28 to avoid April storage fees. I selected April 3 as my delivery date, per customer service’s instructions, and was told that the date wouldn’t affect pricing. Days later, I received a surprise invoice with April storage fees, box and packing charges (despite providing my own), and long carry fees—all of which had already been included in my original quote and signed invoice. On move-out day, the crew repacked my TV using their boxes saying they preferred using their own, despite me providing everything—and said there would be no extra charge, otherwise I would have packed it myself.I confirmed multiple times with follow up calls that no additional fees would be assessed after the move. That turned out to be false.When it came time for delivery, I was told I had to sign an “updated”, inflated invoice despite Daren doing two invoices and instate and out of state invoice . But because I changed my move to an out of state move which the move was initially ( which I had a quote from Darren for and an instate ) I was essentially forced to pay hidden fees to receive my belongings. When I pushed back and submitted both the original quotes of the instate and out of state quotes and signed invoices including the fees they were forcing me to pay, a rude customer service rep, Nadine, responded, “Quotes don’t matter.” My items had already been loaded onto the truck without my approval, and I was told if I didn’t sign, they would offload them and charge even more. Furthermore I explained their rep told me that selecting the first available date would be affected storage fees and that I called March 28th to avoid April fees but if I was being made to pay them to hold the goods in storage but they good were loaded without my approval and route . After a week of going back and forth , I caved and signed just so I could get my good and avoid any further distress.To make matters worse, the delivery timeline was vague and untrackable. Their so-called “live tracker” often went offline multiple times , and no one at customer service—including Darren—could provide accurate updates to a delivery date often times being unresponsive to emails & texts. I was left in limbo for nearly two weeks unable to plan anything with only 24 hours notice of when my goods would arrive and no specific time.Mayzlin’s promises of transparency and professionalism are empty. Please save yourself the stress and hire a company that’s honest, communicative, and respects its customers- Mayzlin is not that company.

Don't trust this company. They will damage your property, steal your valuables, overcharge you for unnecessary boxes. If you have to, document everything, don't sign ever ... Read More Don't trust this company. They will damage your property, steal your valuables, overcharge you for unnecessary boxes. If you have to, document everything, don't sign everything, take an hour or more before accepting anything and look over everything carefully. We accepted our car and found rock chips that could only be identified once all the dust was wiped off. No recourse. If they damage your property while moving, you need to mark it on your forms or you will get screwed over their insurance provider CSIPros, who will give you pennies on the dollar for the damage done by the movers. Contractors told us we have 1-2k worth of damage done by these clowns, and we have no recourse. If you have any damage to your items, they will give you pennies on the dollar. This is a nickel and dime company who upsells you at every step and cheap out on any problems they cause. Be very wary of any waivers. You've been warned.

Efficient pickup. Hard workers. Listened to instructions. What else can you ask for? Good job!Revised after unpacking:The lack of proper wrapping and damage to items is c ... Read More Efficient pickup. Hard workers. Listened to instructions. What else can you ask for? Good job!Revised after unpacking:The lack of proper wrapping and damage to items is considerable. Illogical packing techniques (wrapping of individual forks in paper while throwing heavy items inside of unwrapped glass vases that broke, expensive picture frames wrapped next to each other inside a box with not even a piece of paper in-between to eliminate the damage of rubbing between the unprotected items, etc) too long to list. Also, turns out many didn’t actually follow directions like I thought and permanent damage occurred to many items. Appears there is a reason insurance other than by the pound is prohibitively expensive.My issues are really with the packing. Seems like they didn’t have or ran out of proper packaging materials and didn’t ask or communicate regarding that.Leaving as three stars for now as we will see how the claim process goes (if we can ever find everything in time to make the claim) and because the delivery crew worked hard and did their best, although some items that were built had to be rebuilt correctly.

For my long-distance move, they promised that my items would be stored securely. Instead, several boxes arrived crushed and damp, and some furniture had scratches that we ... Read More For my long-distance move, they promised that my items would be stored securely. Instead, several boxes arrived crushed and damp, and some furniture had scratches that weren’t there before. They obviously didn’t take any precautions during storage or transport.

The movers themselves were ok but the estimate we got and the quality assurance was terrible. they significantly underestimated how much truck space would be needed after ... Read More The movers themselves were ok but the estimate we got and the quality assurance was terrible. they significantly underestimated how much truck space would be needed after a video tour of the house. Due to that they left 25% of our stuff and had to send a different truck later adding significant costs and taking no responsibility for the poor estimate on their part. Would avoid

If I could give less than one star I would. Sadly using Mayzlin has been an absolutely awful experience. I had interviewed several companies for my cross country move and ... Read More If I could give less than one star I would. Sadly using Mayzlin has been an absolutely awful experience. I had interviewed several companies for my cross country move and settled on Mayzlin because their sales rep, Nicolas was lovely and accommodating. Unfortunately everything he told me ended up being a lie. I was lucky enough to escape tragic fires in CA only to be stuck in limbo without my things and no guarantee of when or if I will even see my things again. I was told my belongings would be stored local to my delivery (within the state) but that was not true. I was told scheduling delivery would be easy and take only 7 days, also not true. When I set my delivery time frame I almost did it a week early but Nicolas assured me it was not necessary and my things would arrive within a week. As a single working mom I had family fly in to help me unpack but my things never arrived. Nicolas of course is now nowhere to be found and the customer service reps have been shockingly rude even to go so far as to mock me. The company will not give me ANY timeframe for when I can expect delivery. I somewhat jokingly asked them if it will come within the year and their reply was “the driver will call you.” I paid for premium level everything, a move costing over 12k and my things are nowhere to be found.

Seriously choose anyone else. They don’t do what they promise even if you have it in writing. The price changes by thousands right before your move when you’re stress ... Read More Seriously choose anyone else. They don’t do what they promise even if you have it in writing. The price changes by thousands right before your move when you’re stressed out and are unable to find someone else. They disassemble EVERYTHING and leave you with a bag of screws not knowing what goes to what. They hire random people who answer ads to help unload, not even with the company people. These people don’t care and put stuff in random rooms and scratched out floors. They pack your stuff, unpack it at a warehouse, then repack it to bring it to you. Despite adequate packing out tv was damaged by having to much weight on the screen. Some things didn’t even get wrapped so they broke and the driver just says it’s not his fault they didn’t wrap it. My son’s desk arrive in literal pieces. I confess I did not file claims as I’ve heard you get little to no money and I was so angry I didn’t even want to deal with them anymore. It’s taken me months to get around to this review because I just didn’t want to think about them anymore. Don’t hire these people. U-Haul with the local hired people would do better and much cheaper. Or better yet spend the money on an actual moving company. Now watch. They will post their own reviews to try and get around a bad rating.

They promised delivery window and price, for which we agreed. But deliver was not only 1 WEEK LATE, but they charged me $500 MORE even thought nothing about delivery had ... Read More They promised delivery window and price, for which we agreed. But deliver was not only 1 WEEK LATE, but they charged me $500 MORE even thought nothing about delivery had changed and they new all details in advance. They have the worst customer service. This company is a SCUM! Don't repeat my mistake and save yourself time, money and stress. Do NOT recommend at all!!!

BEWARE! They are always LATE and upcharge you bs FEES afterwards.They promised delivery window and price, for which we agreed. But deliver was not only 1 WEEK LATE, but t ... Read More BEWARE! They are always LATE and upcharge you bs FEES afterwards.They promised delivery window and price, for which we agreed. But deliver was not only 1 WEEK LATE, but they charged me $500 MORE even thought nothing about delivery had changed and they new all details in advance.They have the worst customer service.This company is a SCUM!Don't repeat my mistake and save yourself time, money and stress.Do NOT recommend at all!!!