Mayzlin Relocation LLC Reviews

No communication!! My mom used Mayzlin for a move rom Rancho Mirage to North Carolina a few months ago. She is now ready for the furniture to be delivered but after wee ... Read More No communication!! My mom used Mayzlin for a move rom Rancho Mirage to North Carolina a few months ago. She is now ready for the furniture to be delivered but after weeks of telelphone calls, no one has responded and she has no idea when the furniture will bed delivered and communication is non existent. Can someone please share their best advice since she cannot get a response from Mayzlin? Thanking you in advance-

Background: We are moving about 400 miles from the San Francisco to San Diego. The salesperson assured us that this move would be super simple and that we would receive o ... Read More Background: We are moving about 400 miles from the San Francisco to San Diego. The salesperson assured us that this move would be super simple and that we would receive our belongings within 1 to 2 days.Pick-up: We were scheduled for a 10:00 AM to 1:00 PM pick-up window. However, the driver didn't arrive until 4:00 PM with just two workers. He then said he would return with three more workers within 90 minutes. The additional workers finally arrived around 8:30 PM. While the workers were quick and efficient, the communication from corporate has been terrible. We were on a tight schedule, and prior to pick-up, we were assured they would arrive on time. We could not get ahold of corporate at all that day and the driver said "The delay is not his problem." It is his problem when no one from his company will speak to us.Delivery: We are still waiting for our items. We were told to expect delivery within 1 to 2 days since it was a short drive. Although the paperwork mentioned a possible 7-day delivery, the sales person (Scott) indicated he would be shocked if it took that long - which would be today.We've made countless attempts to reach out, calling and emailing multiple times. After 20 calls, we finally spoke with someone who informed us that delivery is now estimated to take between 7 business days and 30 business days (FOR A 400-MILE MOVE). How is that a reasonable estimate? Especially when we were told 1 to 2 days to begin with.We are sitting in an empty house with a young baby who is running out of supplies because of this company's misrepresentation of services. Every time we try to get an update, we receive no clear answers. One customer support representative even expressed surprise at the delay, noting that she’s never seen a move take this long and was puzzled as to why our items weren't delivered straight to our house. It is absolutely insane that we’ve been waiting a week with no end in sight for such a short move.At this point, I'm giving them a 2/5, though realistically it's more like 1.5/5. If we get a resolution soon, I will update my review. Otherwise, I will downgrade it to 1/5. The communication from this company is abysmal, and living in an empty house with a baby is incredibly challenging. If they could clearly communicate some expectations, I wouldn't be upset, but giving us the runaround and now saying we might be waiting 30 business days is absurd. If we do not hear back shortly, we will be filing complaints with DOT and BBB.Update #1 (8/26/24): Today is the final day of their 1 to 7 business day estimate (despite being told 1 to 2 days). We received a call late last Friday afternoon stating "It will arrive sometime next week, but we can't say exactly when." I still can't believe best case scenario is it will take 2 weeks to move our move 400 miles. That is assuming we actually get the delivery this week. Still waiting...

Do not use this company. They will take your stuff and upcharge you later for issues that they foresaw but failed to disclose. They purposefully trap you into spending mo ... Read More Do not use this company. They will take your stuff and upcharge you later for issues that they foresaw but failed to disclose. They purposefully trap you into spending more money and are altogether untrustworthy and difficult to work with.

This experience makes me wish I got a UHaul instead of using movers. Mayzlin was: unresponsive, unhelpful, and often unprepared. There were several points during in which ... Read More This experience makes me wish I got a UHaul instead of using movers. Mayzlin was: unresponsive, unhelpful, and often unprepared. There were several points during in which the organization did not know the whereabouts of my belongings. They would often not respond to emails and answered approximately one out of every ten phone calls (all within business hours). When they do answer calls, they are quick to hang up. They did not deliver my items in the time frame they laid out in my initial phone call. I have moved several times in the past few years. This move has cause me the most anxiety, exclusively due to the company's inability to communicate. I would only recommend Mayzlin if you have an extremely large window of time and you do not care about know any details throughout the process.

UPDATE: We got a call last week on Friday that our things were being loaded onto a truck. Truck 642, and that we could track it live.Well, said truck was in Colorado for ... Read More UPDATE: We got a call last week on Friday that our things were being loaded onto a truck. Truck 642, and that we could track it live.Well, said truck was in Colorado for 3 days this last week. Fine, it’s taking its time….not fine.I checked the tracking this morning and the truck has mysteriously vanished from the tracker. Where could it be? We have no clue! Customer service has not called with updates AGAIN, not even even to let us know if there was a breakdown.Mayzlin had our things in storage for 2 weeks before even thinking before even thinking of fulfilling there side of the contract. We’re now coming up on them having our things for 30 days with no clue when we will actually get them.Again DO NOT HIRE THIS COMPANY. Remember when I asked to speak to a manager? Yeah, never got a call. I seriously doubt anyone will help us from this company.Mayzlin relocation has been an absolute nightmare to work with. They started off great, were very communicative and helpful. The SECOND our things were loaded onto the delivery truck they became impossible to get ahold of. We were told our earliest delivery date would be no problem, that the 4-21 day from pick up was from the day of drop off. Ok great, that’s not too bad. Or so we thought.They have since changed that statement to our first available delivery date. So now we’re going off of our delivery date NOT the pickup which was originally promised?They have now effectively pushed our delivery date back because we said we were available? How does that make any sense?Every person I have spoken to in their customer service department is completely clueless and rude. They have no idea what is going on. They do not know where their trucks are, they do not know a time frame for trucks to arrive.I asked to speak to a manager who might know more information, they were like “maybe they’ll get back to you, when they have time”….excuse me??They have made our moving process incredibly inconvenient and stressful. If you are looking to hire movers DO NOT hire Mayzlin.

I have nothing but praise for these guys; they called ahead to let us know exactly when they were going to come, and they were speedy and efficient without being sloppy w ... Read More I have nothing but praise for these guys; they called ahead to let us know exactly when they were going to come, and they were speedy and efficient without being sloppy when wrapping our furniture and moving everything.

Andrew and the crew were awesome. They eliminated all the stress of the move and packed and unpacked with ease. Andrew and the crew were awesome. They eliminated all the stress of the move and packed and unpacked with ease.

Had a great experience today with our pick up team. Alisher was awesome. Him and his assistant did a great job handling and packing our items. Thank you!! ... Read More Had a great experience today with our pick up team. Alisher was awesome. Him and his assistant did a great job handling and packing our items. Thank you!!

It might be hard to cross the country, but one company made it very easy. From the beginning to the delivery time, they were very thorough. They packed everything so care ... Read More It might be hard to cross the country, but one company made it very easy. From the beginning to the delivery time, they were very thorough. They packed everything so carefully that nothing broke. The movers were on time, did a good job, and moved things quickly.

I will always be grateful for your support as I made the move from NC to TN. Anthony deserves all the accolades for what he has achieved. I will always be grateful for your support as I made the move from NC to TN. Anthony deserves all the accolades for what he has achieved.