Safeway Moving Inc

I was floored by how quickly these movers worked. From start to finish, the entire process took less than two hours. They didn’t waste any time, but they were still car ... Read More I was floored by how quickly these movers worked. From start to finish, the entire process took less than two hours. They didn’t waste any time, but they were still careful with all my things. I could hardly believe how fast they got everything done without any corners cut. I was settled into my new place faster than I’d ever imagined possible.

Couldn’t be happier with the moving service I received. The movers were punctual, professional, and took great care with all my belongings. They were particularly caref ... Read More Couldn’t be happier with the moving service I received. The movers were punctual, professional, and took great care with all my belongings. They were particularly careful with my fragile items and made sure everything was packed securely. The move went smoothly, and they helped me rearrange the furniture in my new place. The price was fair and exactly as quoted. Highly recommend their services!

We were so impressed by this organization that we engaged them right after the property sale was completed. We were so impressed by this organization that we engaged them right after the property sale was completed.

Horrible customer experience!! Don't use this moving company service!I had my furniture picked up on July 5th 2024. I requested a delivery date after my furniture was s ... Read More Horrible customer experience!! Don't use this moving company service!I had my furniture picked up on July 5th 2024. I requested a delivery date after my furniture was stored for July 26th. To date I haven't been able to get any details on when I can get my furniture delivered to my new place. I have tried calling the main number but no answer.I have contacted the better business bureau and logged a complaint.

The administrative staff members were very helpful and accommodating. They safely packed and wrapped my stainless silver and marble cooking cookware. I’m very happy and ... Read More The administrative staff members were very helpful and accommodating. They safely packed and wrapped my stainless silver and marble cooking cookware. I’m very happy and satisfied with their top-notch service.

It was fun working with Steve group. They faced the challenges head-on and worked to find solutions. My children adored them so much. We upgraded to a multi-story house ... Read More It was fun working with Steve group. They faced the challenges head-on and worked to find solutions. My children adored them so much. We upgraded to a multi-story house from a ranch. They made it sound like a straightforward process.

They were excellent to deal with and really careful not to break anything. Everything about our relocation went well. I would definitely suggest this team once again. We ... Read More They were excellent to deal with and really careful not to break anything. Everything about our relocation went well. I would definitely suggest this team once again. We appreciate making our relocation as simple as possible.

Perfect relocation experience with Safeway Moving. They came at 1 pm, carefully loaded my furniture and electrical appliances onto the moving trucks plus secured them wit ... Read More Perfect relocation experience with Safeway Moving. They came at 1 pm, carefully loaded my furniture and electrical appliances onto the moving trucks plus secured them with sturdy belts, and delivered them in brilliant shape to me. I know who to call whenever I move again!

Long story short, Safeway is a dishonest company that made my move significantly more stressful and frustrating than it needed to be due to lack of communication, respect ... Read More Long story short, Safeway is a dishonest company that made my move significantly more stressful and frustrating than it needed to be due to lack of communication, respect, and honesty. I’ll detail my experience below but I would not recommend booking with them but if you already have, try to get as much in writing as you can.To begin with, I was misled during booking promising that only Safeway would handle my move, that GPS tracking would be available, and that the delivery date would be scheduled before my first available delivery date. These were the main reasons I booked with Safeway. To later find out that I would not have any of those things was disappointing to say the least.I originally booked with Safeway becauspe the salesman, Scott Curtis, seemed to answer all of my questions with honesty and transparency, but, unfortunately, that was all a show to get my business.My first red flag was when another moving company, Just Pro Moving, arrived to pick up my belongings. Scott promised me that Safeway owns all their own trucks and employs all of their movers. He affirmed Safeway would be the one handling the move from beginning to end. He went so far as to send me a separate email advising that I watch out for predatory brokers. I was confused and afraid when they asked me to send the payment to Just Pro Moving, instead of Safeway, after all of my belongings were on the truck. I was afraid I had been scammed. No one warned me that this would be happening. I had to reach out to the general customer service line where I was met with a rude explanation. The person remarked, “How can you expect a national company to have movers in every location?” I called for clarity and reassurance and only received dismissal and condescension. I don’t expect a national company to have movers in every location, but I did expect Safeway to have movers for my move because that’s what was sold to me. They also tried to say that they were Safeway although paying Just Pro Moving and them arriving in a Penske truck would suggest otherwise.During one of the calls, they clarified that Just Pro Moving was handling my entire move, including delivery. They also clarified that because of this, GPS tracking would not be available as it was advertised at the time of booking my move. I understand that a cross country move takes time, and I’m sure the logistics are very complicated, but multiple promises were, at best, wholly ignored or, at worst, intentionally falsely advertised.Overall, communication was terrible. Much of this could have been avoided if only I was told beforehand. It was hit or miss if Blossom would answer, and if I left a message she never called me back.I’ve experienced a similar issue with customer service. When I spoke to someone, they promised they had escalated the issue and that someone would call me back but they never did. I was told that everyone is extremely busy but that is not an excuse to never call a customer back. It’s also not an excuse to outright lie to customers to get their business.Now that my move is complete I was supposed to receive a quality assurance call to make any claims and give feedback but it’s been almost a week and a half since my delivery and I haven’t been called. I think it’s clear that don’t care what I have to say since they know I had a terrible experience but didn’t do anything to try and make it better.To top it off, one of the customer service representatives advised me to send an email to their general inbox in the hopes that a supervisor would respond. I sent two emails summarizing my experience and never received any response. I am shocked at the lack of respect Safeway has for their customers. Their willingness to lie and mislead to get business is disgraceful. A friend also booked with Safeway to do the same move as me and they had a similar awful experience. I don’t know how they made it onto any of the best long distance movers lists but I think they need to be seriously reevaluated.

Professional and competent staff. Instantaneous phone calls and emails followed an initial online quote request. Two young men came and helped us relocate, and they worke ... Read More Professional and competent staff. Instantaneous phone calls and emails followed an initial online quote request. Two young men came and helped us relocate, and they worked quickly and carefully. If you need movers, those are the ones I recommend.