Safeway Moving Inc

James and his moving buddy removed my things from storage fast and efficiently. They exceeded my expectations, and I would have no hesitation in partnering with Safeway M ... Read More James and his moving buddy removed my things from storage fast and efficiently. They exceeded my expectations, and I would have no hesitation in partnering with Safeway Moving Inc again.

The personnel went above and beyond to meet our needs at all times. My daughter and her sister's newborn baby have been living together for a while now. Thanks to your co ... Read More The personnel went above and beyond to meet our needs at all times. My daughter and her sister's newborn baby have been living together for a while now. Thanks to your company, my relocation went well.

I would highly advise not using Safeway Moving Inc. I hired Safeway knowing they were veteran owned and I come from a veteran family, and when I made the initial contact ... Read More I would highly advise not using Safeway Moving Inc. I hired Safeway knowing they were veteran owned and I come from a veteran family, and when I made the initial contact they seemed very nice over the phone and didn't harass me with constant phone calls, texts and emails like other companies did. However, I deeply regret hiring them for my cross country move for several reasons detailed below:1. Their communication is great in the beginning, and then severely drops off as you get closer to your move and while they are transporting your stuff. I would have to call and text my main contact several times before getting a response, whereas in the beginning she was very responsive. I finally gave up and started calling the main line, often waiting on hold for at least a half hour each time.2. They are not a direct moving company, they are a brokerage firm that contracts out to smaller movers. So you don't actually know who is moving your stuff. And it requires so many lines of communication where there is a lot of breakdown.3. You won't know when you're stuff is arriving until 1-2 days beforehand which is very hard to plan ahead. I'm not even sure if they were planning to call me, as I called stating that my apartment complex was getting increasingly frustrated with us not knowing when they would need to reserve the loading dock. They suddenly told me they would be there the following evening.4. Their communication amongst each other is terrible. I was told our movers were coming on a Friday afternoon for pickup. I get a phone call Thursday afternoon with the movers asking if they could come in an hour instead, I declined stating we weren't ready. They then said they would come Friday morning. For delivery, they wanted to come at 3pm on a Sunday, in which I informed them that the loading dock at our complex was already booked and they wouldn't be able to come until after 5pm. I get a call Sunday morning at 7:30am stating they will be there at 3:30pm, yet again, I had to inform them that that would not be a possibility.5. Multiple items of ours were broken and boxes were in terrible shape. We also were missing shelves to our bookcase and a glass sheet that went over our desk was broken into pieces. See photos attached to this review.6. One of the movers who came for the drop off was constantly referencing a tip. Upon arrival, before even unloading our stuff, he says "So are you guys planning on tipping before or after we're done?" My husband and I were both dumbfounded at the gall of this man. Later, when we discovered the broken sheet of glass, my husband overheard the same man say "Well looks like we're not getting tipped now". We ended up tipping, mostly because the other guys were good and we didn't want to punish the others for this one person's immature behavior.In short, I sincerely regret hiring this company for my move. My father who is a veteran himself would be ashamed that a veteran owned company treats its customers this way. Perhaps they can take a lesson from another veteran owned company, USAA, who is well known for treating its customers right. If you are looking to hire a moving company, I highly encourage you to look into a direct moving company, and do your research into moving brokers.

On schedule, the moving crew arrived. They were all really helpful and informed from the start. Quickly and skillfully, our Two-bedroom house was partitioned into two apa ... Read More On schedule, the moving crew arrived. They were all really helpful and informed from the start. Quickly and skillfully, our Two-bedroom house was partitioned into two apartments. They put both a lot of effort and did an excellent job.

Helping my buddy pack this morning was a fun and productive way to start the day. The movers did a great job, working fast yet carefully. They did an excellent job, and I ... Read More Helping my buddy pack this morning was a fun and productive way to start the day. The movers did a great job, working fast yet carefully. They did an excellent job, and I wouldn't hesitate to use them again if we ever had to relocate.

This company was very difficult to deal with. My furniture was 10 days late. No phone calls were returned and most texts ignored. They didn’t have records of my payment ... Read More This company was very difficult to deal with. My furniture was 10 days late. No phone calls were returned and most texts ignored. They didn’t have records of my payments. Upon arrival the movers said I owed more money than I did. My moving coordinator wouldn’t return my calls. I eventually had to find my receipts. Unacceptable. It felt like a scam to get more money from me. Worst customer service ever!!! Companies MUST do better. All my concerns were met with minimal concern and that was IF I ever got to speak to anyone. I would never recommend this company to anyone for their cross country move.

The movers from Safeway Moving Inc did a great job with our interstate relocation. Maintains the same level of reliability and consistency from one rental to the next. We ... Read More The movers from Safeway Moving Inc did a great job with our interstate relocation. Maintains the same level of reliability and consistency from one rental to the next. We hold them in the highest esteem.

Safeway Moving Inc was fantastic! The team was efficient, fast, and very thorough with all our valuables. We will definitely use them again! Safeway Moving Inc was fantastic! The team was efficient, fast, and very thorough with all our valuables. We will definitely use them again!

Joseph and Mark were absolutely amazing. They were so efficient and handled everything perfectly. We are very happy with their service! Joseph and Mark were absolutely amazing. They were so efficient and handled everything perfectly. We are very happy with their service!

The movers demonstrated professionalism by taking meticulous steps and being ready for slick terrain, guaranteeing a smooth and successful move despite the adverse weathe ... Read More The movers demonstrated professionalism by taking meticulous steps and being ready for slick terrain, guaranteeing a smooth and successful move despite the adverse weather.