Summit Van Lines Reviews

This company is a joke! They showed up late, broke my bed frame, and over charged me. For long distance moves they work with other companies so when they drop off your st ... Read More This company is a joke! They showed up late, broke my bed frame, and over charged me. For long distance moves they work with other companies so when they drop off your stuff you’re not even dealing with summit employees. The other company demanded I pay an extra fee, even though my bill said I had no outstanding balance. Make sure you get the full coverage insurance because these people will break your stuff and not properly pack it.

Dealing with Summit Van Lines was a pleasure, from arranging the estimate and paperwork to the exceptional removal work in KY and the efficient delivery of over 60 boxes ... Read More Dealing with Summit Van Lines was a pleasure, from arranging the estimate and paperwork to the exceptional removal work in KY and the efficient delivery of over 60 boxes and a vertical piano, all without any signs of damage.

We used this company for our move from FL to SD and everything started smoothly. The end results was a complete nightmare! The movers arrived to SD with 2 lost boxes, and ... Read More We used this company for our move from FL to SD and everything started smoothly. The end results was a complete nightmare! The movers arrived to SD with 2 lost boxes, and the items that did arrive many of them got here broken. I contacted the company and spoke to the manager, and advised her of the situation. I needed to know if they can contact the movers and check if my 2 lost boxes were still inside the truck. She basically said she felt horrible and would see what she can do but she couldn't promise anything. The only thing she can do is send me a link for a TPA (Third party assistant)that reviews your claim with all the losses, and they will reimburse me $.60 @ lb for my loss items. I had a sound bar, speakers, vase, and other heavy items and a few of things that would never be replaced considering they were my children's baby items from over 30 years ago. Well, I received the TPA response this week. They offered me a total of $75 for these items plus all my plates, glasses, and other items that arrive completely broken. It was a slap in the face! At that point, I called Summit Van lines and again spoke to the manager. I told her after paying almost $5k to them for my move they turn around and offer me $75 for the items I can no longer recover and broken.

The movers were incredibly efficient and did an outstanding job! They handled everything with professionalism and made my move a complete success. I highly recommend thei ... Read More The movers were incredibly efficient and did an outstanding job! They handled everything with professionalism and made my move a complete success. I highly recommend their services!

Worst of all, my brand-new 60" flat screen arrived damaged. Despite being covered in a moving blanket, the television arrived with scuff marks that appeared to result fro ... Read More Worst of all, my brand-new 60" flat screen arrived damaged. Despite being covered in a moving blanket, the television arrived with scuff marks that appeared to result from someone kicking it. When I switched it on, the screen was totally damaged. They gave me the runaround when I attempt to call them to fix this problem and have ceased returning my calls.

totally horrible Don't be pinned down! Don't bother with them. They will double their original price be warned!" Are you the one that delivers my items?" First, Abusive C ... Read More totally horrible Don't be pinned down! Don't bother with them. They will double their original price be warned!" Are you the one that delivers my items?" First, Abusive Customer Service, same company, no subcontractors, no hidden expenses).

I hired Summit Van Lines two months ago for an intrastate move. At first the company put on a good show, having an estimator come out to view my items and telling me the ... Read More I hired Summit Van Lines two months ago for an intrastate move. At first the company put on a good show, having an estimator come out to view my items and telling me the praises of their workers and that they are all employees. NOT TRUE. The day of my move two of the three workers were employees the other showed up 45 minutes late, threw on a Summit Van Line T-Shirt and started to work after stating several times, he is a contractor and works for himself. That contractor consistently demonstrated lack of manners and professionalism with gestures like charging his phone in my home without asking, insistently asking personal questions, like what do you do for a living or have we met before. But more than that, several boxes were missing and they did not properly close up boxes that were in my storage or wrap my furniture before moving. Worse their truck is old and did not close properly allowing my items to be exposed to rain water for 3 hours. Their response, to the damaged items, the owner will take care of it personally. After they received my money, I could not get a response call back from the owner or Customer services. It has been two months and their online claim system is a joke. Still no response or remedy for my payment. I asked the truck to follow me so that I could ensure my things made it without issue. The driver conveniently detoured perhaps that is where the theft occurred. Please learn from me stick to a more nationally known, employee owned and bonded company.

They mover 15 mint late! The movers were very curious and helpful, they were mindful not to scuff the floors or walls and respected all of our things. We had a lot of IKE ... Read More They mover 15 mint late! The movers were very curious and helpful, they were mindful not to scuff the floors or walls and respected all of our things. We had a lot of IKEA furniture that they had problem putting together, making this a move.