Safe Ship Moving Services

The business model is to deceive the consumer. If you use this company you will pay twice what you were quoted. They are a sales team that brokers your move to the lowest ... Read More The business model is to deceive the consumer. If you use this company you will pay twice what you were quoted. They are a sales team that brokers your move to the lowest bidder. The lowest bidder is who will handle your possessions. On their timeline regardless of what Safe Ship promised.

These guys efficient, careful and pleasant. I would definitely use them again. Their pricing was competitive as well. These guys efficient, careful and pleasant. I would definitely use them again. Their pricing was competitive as well.

I made approximately 3-4 large moves in my life and have NEVER had such a horrible experience. I chose this company after reading some reviews, seeing that they were su ... Read More I made approximately 3-4 large moves in my life and have NEVER had such a horrible experience. I chose this company after reading some reviews, seeing that they were supposedly Veteran owned/operated and honestly after being overwhelmed with the quote process from a larger, well-known, full-service mover. My first mistake was not understanding that Safe Ship is a broker…I will never go that route again. First warning...the bait & switch. The initial sales rep was very friendly, “helpful,” and made me feel like I was getting a very good deal at the time. I thought the over-the-phone process/questions seemed a little too simple as I'm used to companies physically looking at my household items (either in person or virtually) but was assured this is all that was needed to do it. I answered the rep's questions about my move including number of rooms/square footage I currently had and would be moving and then provided a quote of $9000. FOUR days before my scheduled pick up, I had the final “QA” call with different guy (Dylan) who is going room by room, super detailed and now suddenly my quote increased to $12,626 (ended up over $14,000-keep reading). When I voiced my upset over the difference, he got aggressive and berated me for not providing accurate information the first time. He also initially alluded that the carrier might not be able to accommodate such a large change in volume and after putting me on hold, he stated "I was lucky" that the carrier could still fit everything. I could share more details about this particular interaction but there’s so much more to say…because yes, it gets much worse. I elected to have my items put into storage because I didn’t yet have a house in my new state. They “gave me” the 1st 30 days free and then gave me the option to do storage near my pick up location (Charlotte, NC) or destination location (Denver, Colorado). I selected my destination location near Denver, CO and was told they have a storage facility in Aurora, CO…perfect. I was also told that someone from SafeShip would contact me when the first 30 days of free storage was about to end to see if I wanted to extend storage or request delivery of my items. (Didn't happen) My items were picked up on Thursday, March 27th by the carrier, No Borders Moving, which consisted of 2 guys who didn’t speak a lick of English. I couldn’t communicate with either of them except through my limited Spanish and Google translator. They did wrap everything (but just wait) and sticker all the items but were rushing me to sign the Bill of Lading before I saw an inventory list (didn’t see this until after they loaded all my stuff and it was barely filled out). They bolted after everything was loaded on the truck and I noticed when coming back into the house they forgot two boxes and some pieces to my king bed. I immediately called the driver but was told they were already too far on the road to come back. The next day I received a call from Safe Ship to see how my pickup went. I told them about the missed boxes/furniture (which I had to donate because I was already on the road traveling across country). Safe Ship said they could have my driver come back to get the boxes which didn’t make sense to me because the driver said they were already on their way to my destination (Colorado). This prompted me to ask Safe Ship to confirm where my items were being stored but they said they would have to get back me…they never did. I emailed the carrier directly who responded and said that my items were not being stored in Colorado as initially stated but instead, were being stored in Rock Hill, SC (which is literally 15 min from my old house). I questioned all of this and got nowhere with the carrier. I called Safe Ship inquiring about this and was now being told that goods are ALWAYS stored near the pickup location. I decided to let this go since I at least knew where my items were currently. Moving on, both Safe Ship and No Borders were terrible with communication and follow-up. I made countless calls and email inquiries to both with questions and issues that needed resolving. When I did actually get a human, vast majority of the time I was pushed off and promised a callback (which literally NEVER happened). I had to continue following up since no one ever called me back and each time, got a different answer/response. Fast forward to end of April… Safe Ship and No Borders did not follow the state procedure for retrieval of my items from storage and scheduling my final delivery. When I called Safe Ship on 4/23/25 indicating I wanted to schedule my final delivery, I was supposed to receive an official "storage removal" email request from Safe Ship. Per their leadership, this email is what should be used to communicate the details of your delivery and should includes your 1st available date for delivery, delivery address, etc. I never received this email request from Safe Ship. Instead, Safe Ship and No Borders went ahead and removed my items from storage without my official request and without any communication, notification or alert TO ME. After receiving no information for days following my 4/23/25 call from either Safe Ship and No Borders, I received a call on 4/27/25 from Safe Ship informing me that the carrier was "enroute" with my items and would be ready for delivery in the next day or so. Please note, this was 5-6 days BEFORE my 1st available date as I hadn't even taken possession of my new home yet and the carrier didn't even have my delivery address since I never completed the storage removal/delivery request form. They said since I was "unable" to accept delivery, I was now responsible for $1500 redelivery fee and $1500 shuttle fee upon final delivery. I called Safe Ship immediately about all this ridiculousness. Safe Ship confirmed that an error was made because the 1st available date I provided to them verbally back on 4/23/25 of on/after 5/4/25 was documented in their system and they confirmed that I never sent the official storage removal/delivery request email. Safe Ship contacted the owner of No Borders to discuss this error and challenge all the fees came to an agreement to waive the redelivery fee and reschedule my delivery. The day before my rescheduled delivery, I reached out to the carrier directly to confirm ETA and was informed they won't be coming because they had a tire blowout on the truck, however no one from No Borders or Safe Ship ever notified me of this issue. I had to call and nag to even find out about this delay (night before my rescheduled delivery). Safe Ship helped me get the delivery rescheduled again. (Mind you, I just started a new job and had to request changes to my work schedule with each of these issues). The day before my final delivery on 5/14/25, No Borders went back on their initial promise and is again demanding additional payment of $1500 redelivery fee plus $1500 shuttle fee and threatened that if I don't pay it then I wouldn't get my items delivered. I contacted Safe Ship immediately to help. Even though Safe Ship previously spoke with owner AND had the agreement to waive the fee documented in their notes, I'm now told I'm required to pay the additional fee or they won't deliver my items...for a mistake that was 100% NOT my fault. Safe Ship told me the issue would be escalated to management and I'd receive a callback...never heard a peep. Final delivery day on 5/14/25...what a treat. I surrender and pay the extra money because I don't want my stuff held hostage any longer and am just completely wanting to be done with both of these companies at this point. After all of this nonsense, poor communication, increased costs for mistakes I did not make… almost HALF of my furniture/items are either destroyed or significantly damaged. It has taken me a good month of combing through everything to finally capture all the damages. Some things were very noticeable like a TV stand that had cabinet doors dangling before eventually falling off. Others I didn’t discover until I went to move items like my office desk which completely fell apart into pieces when I went to slide it about 1 foot to the right or my piano key cover that is now permanently wedged open because something was broken/damaged. I've accepted the fact that there's likely nothing either Safe Ship or No Borders will do at this point to remedy any of this for me personally, but I want to ensure that this doesn't happen to anyone else. I'm reporting both to the FMSCA and posting reviews on as many platforms as possible in attempt to save other's from this type of mess.

The movers that came to the house were very good. Very professional and efficient. I enjoyed working with them. The movers that came to the house were very good. Very professional and efficient. I enjoyed working with them.

Total bait and switch. They promise certain delivery windows and timeframes, then once they contract someone to pickup your things they ghost you. The contracted mover sa ... Read More Total bait and switch. They promise certain delivery windows and timeframes, then once they contract someone to pickup your things they ghost you. The contracted mover says they didn't agree to the timeframe and expect you do an interstate move with completely unknown delivery date, after promising they would give us a fixed date. If you are lucky enough to get someone on the phone they claim the rep shouldn't have said that and will "review the call tapes" and get back to you - but never do. Do it yourself, DO NOT USE this broker

Yesterday Vlad and crew moved my staff from a storage unit and apartment into my new home. Team did friendly, punctual. Yesterday Vlad and crew moved my staff from a storage unit and apartment into my new home. Team did friendly, punctual.

I was happy with the crew of 3 guys who helped us out with the move. Thank you, guys Crew move my 1,200 Ibs safe I was happy with the crew of 3 guys who helped us out with the move. Thank you, guys Crew move my 1,200 Ibs safe

No one showed up during the 2 hour window I was given, no notice why they were late. I called and was told they were 40 minutes away. One hour later when no one showed u ... Read More No one showed up during the 2 hour window I was given, no notice why they were late. I called and was told they were 40 minutes away. One hour later when no one showed up I called again and was told that was just an estimate and they were 5 minutes away. Each time I called Safe Ship to see what was going on I was on hold for about 20 minutes, once for 30 minutes.45 minutes later a truck showed up with ONE MOVER, at 9:15 p.m. when I was told to expect them between 4-6 p.m. No one else ever showed up and he had to move the entire house by himself in 95 degree weather. When I first contacted Safe Ship I told them the movers would have to carry everything by hand up two flights of stairs as the elevator is very small and intended for sonemone in a wheelchair not freight. Moving into an apartment building at 10 p.m. is not fair to the other tenants. Even though it was in my signed contract that everything had to be hand carried up the stairs, no one bothered to tell the mover that. However, the mover, Alex, was great - friendly, professional and hard working. That is the only good thing I can say about Safe Ship. I was treated extremely poorly. Safe Ship is without a doubt the WORST company I have dealth with in my entire life. I gave them 1 star because that's the lowest I could give. If you're thinking about using them, save yourself a lot of frustration and get someone else. All this for a move just 12 miles away!

Esray and Denzel were amazing. Polite, respectful of my furniture and quick. I would definitely higher again for future moves. Esray and Denzel were amazing. Polite, respectful of my furniture and quick. I would definitely higher again for future moves.

30 days before my move I spoke with a rep who viewed pictures of my house online as we discussed Everything that would be moved. After detailed hour talk I got estimated ... Read More 30 days before my move I spoke with a rep who viewed pictures of my house online as we discussed Everything that would be moved. After detailed hour talk I got estimated price. It was high but he said they are highly rated and will price-match if I find one lower. So paid the $2,000 deposit. 3 days before our move a 2nd rep again discussed every single item that would be moved. Said since she had more items on her list, price has now more than doubled! The same house, nothing added and actually fewer items in it by this time! Got local mover quotes for much less than even original estimate w safe ship. Price match? No. Can I get my deposit back? No. Customer service said they never price match, salesmen just say it to get people to sign up. I Never would have agreed to pay this much, but he said it was too late, and there was nothing that could be done. 289 BBB complaints in the last 12 mos, nearly all w same experience as mine. I was wrong for first believing it was a mistake or a misunderstanding, it was not. This is a daily occurrence, a scam, an entire business plan based on fraud. Customer service says nothing they can do now bc it’s all over now. I said I knew this would be the response. It’s why I called Before the move, but they wouldn’t do anything then either. He said they do price match, but only in first 72hrs from the 1st estimate. So both the price match and the cancel policy are irrelevant bc they never apply to the Real price, just the Fake price at the start. Once you get Real price you either pay 2x original price or you forfeit thousands from deposit and find another mover on 2 day notice. This is not a company with the integrity to make this right financially. I just hope I can save someone else the headache and disappointment we have experienced.