Safe Ship Moving Services

I purchased a move for my parents, and my dad died 3 weeks before the move. Safe Ship was heartless in this process, refusing to reimburse even part of the initial depos ... Read More I purchased a move for my parents, and my dad died 3 weeks before the move. Safe Ship was heartless in this process, refusing to reimburse even part of the initial deposit. Would not recommend for anyone, cruel company.

They are brokers and not movers. I was assured after I got my quote that the price would not change unless I made changes. Thats a lie. But you only find that out after y ... Read More They are brokers and not movers. I was assured after I got my quote that the price would not change unless I made changes. Thats a lie. But you only find that out after you make the initial payment and you get a follow up "quality" call days later. They tried to up my costs by more than $3,000. When I tried to cancel and get my more than $5,000 down payment back, they refused to refund the down payment. I felt trapped and lied to. They also direct financial transactions. The first goes to Safeship and they accepted my card. They directed that the next two transactions go directly to the mover via cash, money order or an app. The three transactions totaled more than $15,000. I believe, but cannot conclusively state Safeship structured those financial transactions to avoid mandatory reporting requirements for transactions in excess of $10,000. Regardless of the seemingly shady financial transactions, the experience with Safeship was horrible. I do not recommend them to anyone and will not ever use them again.

Be very wary of using Safe Ship Moving Services. I should have done a better review before signing an agreement with them. The Sales Person that worked the quote with me ... Read More Be very wary of using Safe Ship Moving Services. I should have done a better review before signing an agreement with them. The Sales Person that worked the quote with me was knowledgeable and courteous and assured me that Safe Ship had done thousands of moves and that my possessions would be in the very best of hands. The Sales Person assured me that they would be my personal contact during the entire process and any questions or concerns would be personally handled by them. I bought the BS hook, line and sinker. As the agreed pick up date approached it became necessary to push this date out. I sent and email to the Sales Rep that had personally guaranteed their support throughout the process. No Response. I called the phone number I was provided. The Rep did pick up, but it seemed to me that when they realized I was an existing customer that wanted to make some changes and had some questions, I was quickly told that they were on a motorcycle stopped at a red light and could not talk. I was told they would call back in about an hour and a half and they hung up. No call back. I was suspicious of this red light excuse as I heard no motorcycle or any other traffic noises. The following day I texted, called and emailed the Sales Rep. No responses. I then called the standard Customer Service line and reached a receptionist who informed me that they would immediately transfer my call to a representative that could assist with a new order for service. When I explained that I needed to revise my scheduled pick up and had some additional questions that required answers, I was transferred, followed by hold music for approximately 5 minutes, then transferred back to the original receptionist. The receptionist informed me that no one was available to take my call. Hmmm, there was no waiting on placing a new order. With this I became very worried about my move and found all of the negative reviews that warned potential customers of the lack of service and response that I was now experiencing. At this point I realized I had made a very serious mistake in trusting and agreeing to do business with Safe Ship. I followed the terms in the Cancelation of Service section of the agreement and provided an in-writing request to the specified email address to immediately cancel the job. Amazingly this email did get a phone call response rather quickly from someone who wanted to attempt to resolve the issues. By this time, I had lost all confidence that Safe Ship would meet their obligations and not hit me with additional charges or hold my possessions hostage until their extortion requests were met. I wanted out and requested immediate cancelation. I was informed several times that because 3 days had passed sine the agreement was signed that my ~50% deposit of ~$7,500 would be forfeited. The Rep on the phone indicated that someone from the cancelation department would be in touch. About 30 minutes later I received an email confirming the cancelation and indicating that my deposit per the agreement was not refundable. They did offer a one year credit in the amount of the deposit should I change my mind about using Safe Ship. No chance of that happening. My gut feeling after reading the current reviews and experiencing the lack of service directly, was that Safe Ship was very likely to invoke exorbitant hidden prices and hold my possession hostage. It was time to get out and explore possible remediation options to recover all or part of my lost deposit of ~$7,500. Avoid using Safe Ship, I got suckered. I should have been more diligent in my review of this company.

This five-star is given a very thoughtful way. They were friendly, professional, prompt, efficient. This five-star is given a very thoughtful way. They were friendly, professional, prompt, efficient.

I was very excited for my move to the East Coast, and Safe Ship Moving Services looked great on paper. I should have found a different moving company based on my first fe ... Read More I was very excited for my move to the East Coast, and Safe Ship Moving Services looked great on paper. I should have found a different moving company based on my first few interactions with Safe Ship, and I hope this review will help you do the same! When I received my quote, I was told I would be paying a flat rate, I paid my deposit, and things seemed to be going well. RED FLAGS: I called the salesman back with a few questions, and he never called / emailed me back. I left three voicemails over the course of two weeks. I finally got ahold of Customer Service, and things seemed fine from that point. When I was a few weeks out from the move, I was told there would be additional costs based on my updated inventory. I struggled with this because I never gave an inventory. Before the move, I made it clear to everyone I talked to at Safe Ship that I never gave an inventory, and I was not sure what they had on file. I was never provided a solid answer, only that I would have given the inventory when I received the quote. I only mentioned I have a 1-bedroom apartment. I ended up paying almost double the quoted amount. One week before the move, I received a call asking what floor the new apartment was on, is there a service elevator, etc. I answered this and many more questions. When the movers dropped off the furniture, they charged me an additional $700, saying they did not know they had to use an elevator and what floor my new apartment was on. I'm not sure how Safe Ship did not communicate this, but I was out another $700. When I called Safe Ship to explain this, I was told there's miscellaneous fee's, which were never explained to me, and I never got an answer as to why the movers were not told these important details. Damaged furniture: I tried to call Safe Ship numerous times asking how to file a claim. I called three times, sent emails, and never heard back. I was told I had three months to file a claim, it has now been three months and I have still not received any communication back regarding my inquiry.

I was happy with with crew. They did all heavy lifting and our first night in the new house was awesome thanks to they guys. I was happy with with crew. They did all heavy lifting and our first night in the new house was awesome thanks to they guys.

They worked efficiently and took care when moving my furniture and TV. Highly recommend them. Thank you guys They worked efficiently and took care when moving my furniture and TV. Highly recommend them. Thank you guys

Truly impressed by Azimuth Group’s service. They packed and loaded everything with precision and care. The crew was respectful, skilled, and very hard-working. Five sta ... Read More Truly impressed by Azimuth Group’s service. They packed and loaded everything with precision and care. The crew was respectful, skilled, and very hard-working. Five stars!

Excellent service and great handling of my belongings. In time and very careful with my stuff. Highly recommended Excellent service and great handling of my belongings. In time and very careful with my stuff. Highly recommended

These movers were exceptional. They are the best in Denver, so there's no need to look anywhere else. Their friendly demeanour and efficient work made me feel very safe l ... Read More These movers were exceptional. They are the best in Denver, so there's no need to look anywhere else. Their friendly demeanour and efficient work made me feel very safe leaving my belongings in their care. I highly recommend them. They were also happy to assist me with reassembling a few pieces of furniture during their spare time and came fully prepared with all the supplies needed to handle just about anything.