Menards Moving & Storage

We paid a $3051 deposit on June 26, 2024 - we canceled within the cancellation window and Sierra confirmed they would mail a full refund within 30 days. We did not use th ... Read More We paid a $3051 deposit on June 26, 2024 - we canceled within the cancellation window and Sierra confirmed they would mail a full refund within 30 days. We did not use their services for the move and it’s now April 2025 and we still don’t have the refund. We have made dozens and dozens of calls and I have exchanged hundreds of texts with Joseph Menard the owner. He has said many times he will pay but has not refunded us in full. He’s always got an excuse for why, but it’s almost been a year and we have not gotten our refund.

I’ve used other movers in the past, and none of them came close to this level of organization. From the way they labeled each box to how they loaded the truck for a per ... Read More I’ve used other movers in the past, and none of them came close to this level of organization. From the way they labeled each box to how they loaded the truck for a perfect balance, it was all done with precision. My move was stress-free thanks to them!

WARNING! Do NOT use Menards Moving. So you're sitting there thinking "honestly, how bad can it be?" Well, as a person who was in your shoes a month ago, take my word and ... Read More WARNING! Do NOT use Menards Moving. So you're sitting there thinking "honestly, how bad can it be?" Well, as a person who was in your shoes a month ago, take my word and my lost $1,300 "deposit" as a cautionary tale: it's bad. I got a phone call from a Menard's salesperson named Phil after putting my info into a form looking for movers. I really thought I did my due diligence. I asked Phil multiple times if Menards was a broker, he said no. I asked him how they could afford to give me such a low rate ($2,700 to move my parents two bedroom house to Tucson from Reno). He said it's because they move people directly. He even gave me his number "just in case something went wrong." But I HAD to sign the contract immediately, or else he couldn't guarantee me my rate. HA! Cut to the next week, when I get a call from a different Menards employee who tells me that I have 430 cubic feet in a truck. Roughly the size of a small van. I explain to the employee that I told Phil I wanted a whole 26" moving truck, and that he told me the rate he provided was for that. The employee says for an upgrade to 1200 cubic feet I would have to pay double what Phil told me. Here's the kicker: I even got Phil on the phone with this employee and asked him, point blank, did you tell me you were not a broker? He admits he did tell me that. I say, didn't I tell you I wanted a 26' truck? He admits that I did. I ask this other guy, do you see the problem here? Your salesperson outright lied to me. I'm told it's my problem, and I need to fork over $500 that day to hold my spot. So I this point I realize I don't trust these people to move my dying father with dementia, and I walk away from the move. I dispute the charge with their accounting office due to misrepresentation of services, and they tell me to take a hike. I call their "customer service" line, and I get told "you signed the contract". Yeah bro, because your boy rushed me on the phone and assured me that what the "quote" said didn't matter, what mattered is what he was saying. I honestly don't know how these people sleep at night. So book someone else, book literally ANYONE else, hire the dude standing on the corner and his buddies and rent your own dang U-Haul because you will 1000% be better off then going with these people.

The Menards moving crew was punctual, kind, and really helpful, despite the fact that relocating is usually a frantic ordeal. Nothing went wrong, and the whole process wa ... Read More The Menards moving crew was punctual, kind, and really helpful, despite the fact that relocating is usually a frantic ordeal. Nothing went wrong, and the whole process was less nerve-wracking than moving in general

I had a last-minute move due to an unexpected lease issue, and this company saved the day. They squeezed me into their schedule, arrived with all the necessary materials, ... Read More I had a last-minute move due to an unexpected lease issue, and this company saved the day. They squeezed me into their schedule, arrived with all the necessary materials, and got me moved in record time. Couldn’t be more grateful!

The movers from Menards Moving & Storage were pros when it came to transporting our possessions. Jack and his team worked professionally, they were very efficient and car ... Read More The movers from Menards Moving & Storage were pros when it came to transporting our possessions. Jack and his team worked professionally, they were very efficient and careful as they moved our whole collection from our old home to our new one. 5 stars

The two men who came over were cheerful, professional, kind, and hardworking. We got along great, and I was impressed by their accomplishments. Everything went according ... Read More The two men who came over were cheerful, professional, kind, and hardworking. We got along great, and I was impressed by their accomplishments. Everything went according to plan, and they finished sooner than I expected.

Do NOT use this company!!!!! The worst experience I have had with any company. They lie to get you to commit to a “non refundable” deposit and then show up and charge ... Read More Do NOT use this company!!!!! The worst experience I have had with any company. They lie to get you to commit to a “non refundable” deposit and then show up and charge no where near the amount you agree to. I have pictures of my items vs the signed contract and it matches up with the items listed and they wanted $2500 more. It’s a SCAM!!!!!! Then they don’t even move your belongings they hire a 3rd party and they also don’t tell you that your stuff is moved from truck to truck and it could take 21 days to receive. By far the worst customer service out there. It’s terrible what they did to me on my moving day. I won’t stop until I get my deposit back!

Menards Moving & Storage did an incredible job for my big move. John and his team were outstanding - hard workers, careful and efficient. Very professional. I would use t ... Read More Menards Moving & Storage did an incredible job for my big move. John and his team were outstanding - hard workers, careful and efficient. Very professional. I would use them again in a heartbeat!

There was a minor snag during our move, but it was resolved after consulting with John. I understand that things happen. The fundamental point of any company is how mista ... Read More There was a minor snag during our move, but it was resolved after consulting with John. I understand that things happen. The fundamental point of any company is how mistakes are resolved and Menards Moving & Storage is high class. For your relocation needs, I would suggest them.