United Regions Van Lines Reviews

I was visiting my parents to help with an interstate move and this is the company my father chose to use. Unfortunately it’s too late now, they got completely ROBBED bl ... Read More I was visiting my parents to help with an interstate move and this is the company my father chose to use. Unfortunately it’s too late now, they got completely ROBBED blind, this company is a scam, I will advise anyone and all to AVOID AT ALL COSTS. I wish I had done research for them beforehand, but hindsight is 20/20. I just can’t believe this is how they do business, if they can even consider themselves a legitimate business.

Although I was concerned about shifting, hiring a United Regions Van Lines was a good decision. I felt at ease and confident thanks to their staff. From carefully packagi ... Read More Although I was concerned about shifting, hiring a United Regions Van Lines was a good decision. I felt at ease and confident thanks to their staff. From carefully packaging fragile items to gently loading the vehicle, they handled every aspect flawlessly. Their crew was exceptional!

I’m a faithful customer of this company now. Hired movers thrice and every experience has been equally fantastic. There have been no delays, no damages or any issues th ... Read More I’m a faithful customer of this company now. Hired movers thrice and every experience has been equally fantastic. There have been no delays, no damages or any issues that surfaced along the way. They’re amazing at what they do!

My daughter was headed off to college, and we were in a fix about moving her things to the dorm. URVL was fantastic! They efficiently packed up her room, ensured her frag ... Read More My daughter was headed off to college, and we were in a fix about moving her things to the dorm. URVL was fantastic! They efficiently packed up her room, ensured her fragile items (like her computer and lamp) were safe, and even helped set up her dorm room to feel like home. Making college transitions easy!

Before using URVL, we had a terrible experience with another moving company that left us skeptical about the whole moving industry. However, URVL was a breath of fresh ai ... Read More Before using URVL, we had a terrible experience with another moving company that left us skeptical about the whole moving industry. However, URVL was a breath of fresh air. From the beginning, their transparency, professionalism, and genuine care stood out. They handled our belongings as if they were their own, and their communication throughout the process was unparalleled. After our previous debacle, URVL has truly shown us that there are reliable and trustworthy moving companies out there. A big thank you to the entire URVL team!

Honestly, I've always been the person who thinks they can handle packing on their own. But this move was different. With last-minute work obligations, I was in over my he ... Read More Honestly, I've always been the person who thinks they can handle packing on their own. But this move was different. With last-minute work obligations, I was in over my head. Enter URVL. Not only did they take over the daunting task of packing, but they did so systematically and efficiently, ensuring nothing was damaged. They used premium packing materials and even gave me tips for future moves. While I hope not to move again soon, if I do, I know who to call!

We recently moved with URVL and I have to say their service was exceptional, especially considering our unique situation. As a family with three small children, our prior ... Read More We recently moved with URVL and I have to say their service was exceptional, especially considering our unique situation. As a family with three small children, our priorities were safety, efficiency, and a stress-free move. The URVL team was not only patient but also incredibly attentive to our needs. They ensured all our kids' toys and furniture were handled with care and even made the effort to set up the kids' rooms first at our new home, ensuring they felt settled. Their thoughtful touch made all the difference in what could have been a chaotic move.

The United Regions Van Lines guys were careful and kind with my belongings, arranging the puzzle to make sure we could fit everything in the Van and driving carefully thr ... Read More The United Regions Van Lines guys were careful and kind with my belongings, arranging the puzzle to make sure we could fit everything in the Van and driving carefully through KS. Will use it once more.

Several previous reviews are similar to mine. I can’t caution you enough but please read on. 1. If you receive a bid that is not guaranteed, you will not be happy. ... Read More Several previous reviews are similar to mine. I can’t caution you enough but please read on. 1. If you receive a bid that is not guaranteed, you will not be happy. 2. If you receive a bid that doesn't have a "maximum guarantee" amount, you will not be happy. 3. If your salesman tells you delivery in 7 days and your driver tells you 2 days and the company berates you, because you signed a contract that allows 17 days, you will not be happy. 4. If your driver tells you, "this is all b******t", you will not be happy. 5. If your delivery guy wants an additional $300 dollars at delivery for the stairs, even though there was an elevator, you will not be happy. 6. If your original bid was $14,000 and the company eventually charges you $20,000, you will not be happy, 7. If the driver tells you that they will load and deliver on the same truck, avoiding unloading and reloading from a warehouse, you will not be happy. 8. If you pay for a full pack but pack some of your own stuff, don't expect any reduction in price. You will not be happy. 9. If you unwrap many items packed by the company during move in but they still want an additional $300, after having already paid them an ADDITIONAL $7000, you will not be happy. 10. If you think your move is costing one amount but they want an additional 50%, and then, after they’ve picked up your stuff, won’t even give you a delivery date until you pay, you won’t be happy. 11. If your dining room table has a huge gouge in the top and a chair leg was completely broken off, you will not be happy. 12. If you use ANY moving company besides United Regions Van Lines, you will be happier.

As a military family, I would not recommend United Regions Lane Lines to my worst enemy. Not only did our quote change mid move, but the quality of the moving service we ... Read More As a military family, I would not recommend United Regions Lane Lines to my worst enemy. Not only did our quote change mid move, but the quality of the moving service we received was truly despicable. The movers left thousands of dollars of damage to our house that includes drywall, hardwood floors, paint, trim molding, scratches to our genuine leather sofa, damage to a solid metal gun safe and scratches on a mahogany coffee table. Upon delivery we informed the movers and United Regions Van Lines customer service about the damage and nothing was done about it. When we contacted United Regions Van Lines to open a claim for the damage to the house and furniture and we were directed to their claims company - My Moving Claims.com. My Moving Claims.com customer service is just as terrible as United Regions Van Lines. When submitting a claim through My Moving Claims.com the portal is very archaic, so much to the point that it seems like they make it difficult on purpose so people get discouraged and not submit their claims. My Moving Claims.com portal has limits on how many items you can attach to your claim, how big your files are, if your pictures are labeled with your name, and how many pictures you can upload for one damaged area/item. Additionally, My Moving Claims.com does not allow you to log into the portal to view or update your case, you must submit a request to have them email you with an update. This process is truly terrible and gives United Regions Van Lines and My Moving Claims.com the upper-hand because they have the ability to state that the documents provided are incorrect, they never received the documents needed to complete the claim, or alleged that you never even submitted a claim (they attempted to assert these 3 excuses to us but I kept documentation of all the communication and claims we submitted).