American Family Mover

Team arrived right on time and were incredibly efficient and careful with moving all of our stuff from the apartment to the truck. They made sure to move everything to th ... Read More Team arrived right on time and were incredibly efficient and careful with moving all of our stuff from the apartment to the truck. They made sure to move everything to the right room of the house upon arrival at our moving location as well. The team of 3 knocked out our 1BR apt move from Seattle to Snoqualmie in just over 3 hours! Would certainly use American Family Mover again.

I used American Family Mover to move my furniture to a storage unit and back for a renovation in my home last year. They were super quick, very careful with all my furnit ... Read More I used American Family Mover to move my furniture to a storage unit and back for a renovation in my home last year. They were super quick, very careful with all my furniture, super professional and friendly, very reasonably priced and were able to operate in a very short turnaround. I would highly recommend them again and will absolutely use them again for my next move!

They did an absolutely phenomenal job relocating our home to our new home. If you're searching for a reliable mover, look no further and check them out, they handled our ... Read More They did an absolutely phenomenal job relocating our home to our new home. If you're searching for a reliable mover, look no further and check them out, they handled our furniture and boxes with utmost care. The team was exceptionally kind and respectful. Thank you.

These guys are the BEST! They got everything loaded on the truck in the rain, no less, in record time. Git to my new house and put every piece of furniture where it neede ... Read More These guys are the BEST! They got everything loaded on the truck in the rain, no less, in record time. Git to my new house and put every piece of furniture where it needed to be. I have more to live and I'll request these 3 gentlemen to come do the job for me! Efficient, fast and great to work with. Thank you!!!

They were right, even though moving is very overwhelming, they were very efficient, professional, they work fast but take good care of all the furniture, boxes and rest o ... Read More They were right, even though moving is very overwhelming, they were very efficient, professional, they work fast but take good care of all the furniture, boxes and rest of the stuff making sure things don’t get damage. Good communication with the staff and also the owner, very respectful and accurate with cost and estimates of the service. I never had the feeling that they want to delay the job to charge more, they work to have the job done on the estimate time, or the less time possible. Highly recommended, thank you guys!

DO NOT USE THIS COMPANY!! Still waiting for a response from American Family Mover (AMF) to our request for a refund of our deposit, given that they NO-SHOWED our confirme ... Read More DO NOT USE THIS COMPANY!! Still waiting for a response from American Family Mover (AMF) to our request for a refund of our deposit, given that they NO-SHOWED our confirmed move. We made a reservation with AMF in April, to move our daughter from MA to SC. I understand now that AMF is a broker more than a moving company, which was certainly not clear during my initial conversations with the rep (Adrian). He was very friendly and reassuring that we were all set with our dates, which I expressed were crucial. I confirmed via email & phone both the week & day prior, was reassured that our window was 8am-10am on June 10th, and was told that the movers would call by 6pm on June 9th to clarify a more precise time. They did not call, so I called Tuesday morning June 10th at 8am and was reassured that “since it was confirmed they would probably just call when they were 30 minutes away.” So my daughter and her fiance sat in the middle of all their boxes and waited. We called the main number and spoke with “Ray” many times over the next 9 hours, trying to understand what was going on. All he could say was that the main office was closed (Tuesday mid-day?), the internal team was not responding to his inquiry, the internal team was working on the inquiry but had no information, and there was no manager available. We asked who the movers were and he couldn’t say. We asked that someone contact the movers and he said there was no way to do so. It all made no sense. We were increasingly fearful that this was all a big scam. When there was still zero information at 5pm, we concluded that AMF was either a total scam or had, at the very least, been unable to honor our confirmed reservation. Our daughter and her fiance scrambled to rent a UHaul and load everything themselves, while my husband and I canceled our vacation and drove 4 hours to meet up with them and drive their UHaul from MA to SC ourselves. When a new AMF agent called at 5:30pm and said they would have someone there at 7am the next day, we had zero confidence left. When the “mover” called at 7pm, I said I had a couple of questions for him, including when he thought he would arrive in SC? He asked if he could call me back… and then never did. Our fears were confirmed and we continued with our emergency pivot. In hindsight, it probably should have been a red flag to us that we couldn’t pay by credit card, even though their website says they accept credit cards. We have reached out to Four Winds Relocation, LLC (to whom we were required to pay the deposit by Zelle or Venmo), but they have not responded to us either. We are positive people by nature and almost never post negative reviews, file formal complaints, or pursue legal action. This whole experience, however, has been deeply frustrating.

If I could give 6 stars, I would!!! From start to finish, our move was handled with the utmost professionalism. The packaging and handling of our furniture items was imp ... Read More If I could give 6 stars, I would!!! From start to finish, our move was handled with the utmost professionalism. The packaging and handling of our furniture items was impeccable and the movers themselves were friendly , efficient and highly skilled. I would recommend them to anyone looking to move, and I truly value this company, and their service. Excellent, excellent experience!

So grateful for the American Family Mover! I was able to schedule a move just two days in advance through their easy-to-use online system, which provided clear confirmat ... Read More So grateful for the American Family Mover! I was able to schedule a move just two days in advance through their easy-to-use online system, which provided clear confirmations via email and text. The moving crew was fantastic—professional, efficient, and made the entire process smooth and even enjoyable. I’ll definitely use them again for future projects and highly recommend their services!

It’s rare to find such dedicated professionals who genuinely care about their clients’ needs and take pride in their work. We felt incredibly lucky to have Alex and c ... Read More It’s rare to find such dedicated professionals who genuinely care about their clients’ needs and take pride in their work. We felt incredibly lucky to have Alex and chad assist us. Their hard work and attention to detail ensured that our move went off without a hitch, and we are genuinely grateful for their outstanding service.

I originally reached out to A.F.M in January 2025 to discuss my family’s move from Nevada to Virginia in June 2025. “Daniel K.” - who I have not heard from since - ... Read More I originally reached out to A.F.M in January 2025 to discuss my family’s move from Nevada to Virginia in June 2025. “Daniel K.” - who I have not heard from since - provided a moving quote of 650 cubic feet and $3,575 for a THREE BEDROOM home with furniture and 70 boxes of items. I have no clue what happened to Daniel, but somehow I was passed along to an “Adrian”. In March, we agreed to pay the additional $873 for moving/packing supplies, which increased our total to $4,448. It’s about two weeks before the move and I have heard nothing from AFM. I call, and Adrian is not available, and I am speaking to someone new, (again) this time, it’s “Ray.” I knew that there were different amounts I needed to pay (deposit, pickup and drop off) and I wanted to clarify them. 28 minutes on the phone with Ray and he was able to give me no answers. He couldn’t even tell me who was assigned to my move. On the 9th I called and was able to speak to Adrian, who was able to give my payment breakdown and let me know someone would call the night before to set up times for pickup. I told Adrian about my less than satisfactory call with Ray, and he gave me his work schedule and the best times to get ahold of him. Little did I know, this would be the last time I spoke to Adrian. Well, I didn’t get a call the night before, I got a call three nights before, and asking if I would be ready for pickup the next morning. I, unfortunately declined, and said Monday is still the day for us. Sunday night comes, no call. Monday morning, I wake up at 6am Nevada time to call Adrian, because he told me he would be in office “ready to help!”. I get Ray again. 32 minutes of being on the phone, we finally figure out who my movers are going to be and instead of them arriving in the morning, they arrived to pack up my three bedroom home at 630pm! Another surprise - how is AMF doing their estimates? With our furniture, and 33 boxes (37 less than what our estimate states) we are NOW to pay $8,200?!? About double our estimate. I would understand a thousand or two, but seriously AMF is out of touch with their estimate figures. So pickup happened on 6/16 and it is now 6/25. Our estimate from AMF states first available delivery date is 6/23. Obviously that date has came and went, without hearing a PEEP from ANYONE. We call, and of course, Ray, is the only one available - oh, and don’t bother asking for a supervisor because there never is one “available”. Ray says now that we have a window of 21 days for our items to be delivered. We asked Ray if he had been leaving messages for Adrian - our moving specialist to call us, and he gave us the run around. Obviously he is ducking our calls. AVOID AT ALL COSTS! If I EVER get my furniture, I’ll update.